Aging Services Case Manager – Care & ISP Specialist

County of Lancaster; Palmerton East (PA); On-site; USD 40,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Employee assistance program

Flexible healthcare plans

Job summary

County of Lancaster seeks a care management professional to support consumers receiving OPTIONS services and those on the Office of Aging waiting list. You will assess needs, develop and implement an ISP, and coordinate care with consumers, families, and providers.

The role requires HIPAA knowledge, documentation, and collaboration across formal and informal providers to ensure safe, comprehensive services. This position emphasizes home visits and community-based support.

Qualifications

• Six months of experience with the County as a Caseworker Trainee.
• Completion of the County Social Caseworker Intern Program.
• One year of public or private social work experience and a Bachelor's Degree including 12 semester hours in sociology, social welfare, psychology, gerontology or related social sciences.
• Bachelor's degree with a social welfare major.
• Any equivalent combination of experiences and training including 12 semester hours in related social sciences.

Responsibilities

• Develops comprehensive ISPs and documents them per requirements, coordinating services from formal and informal providers to meet consumer needs.
• Completes required paperwork and extensive data entry per agency standards for Options consumers.
• Provides Back Up Protective Service Investigative services to reduce risk.

Skills

HIPAA knowledge

Communication skills

Judgment & conflict resolution

Customer needs anticipation

Education

Bachelor's degree in social welfare/related field

12 semester hours in sociology/social welfare/psychology/gerontology

Social welfare major

Equivalent combination of education/training (12 hrs related social sciences)

Job description

County of Lancaster seeks a care management professional to support consumers receiving OPTIONS services and those on the Office of Aging waiting list. You will assess needs, develop and implement an ISP, and coordinate care with consumers, families, and providers.

The role requires HIPAA knowledge, documentation, and collaboration across formal and informal providers to ensure safe, comprehensive services. This position emphasizes home visits and community-based support.