Caseworker 37.5 FT

County of Lancaster; Palmerton East (PA); On-site; USD 40,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Employee assistance program

Flexible healthcare plans

Job summary

County of Lancaster seeks a care management professional to support consumers receiving OPTIONS services and those on the Office of Aging waiting list. You will assess needs, develop and implement an ISP, and coordinate care with consumers, families, and providers.

The role requires HIPAA knowledge, documentation, and collaboration across formal and informal providers to ensure safe, comprehensive services. This position emphasizes home visits and community-based support.

Qualifications

• Six months of experience with the County as a Caseworker Trainee.
• Completion of the County Social Caseworker Intern Program.
• One year of public or private social work experience and a Bachelor's Degree including 12 semester hours in sociology, social welfare, psychology, gerontology or related social sciences.
• Bachelor's degree with a social welfare major.
• Any equivalent combination of experiences and training including 12 semester hours in related social sciences.

Responsibilities

• Develops comprehensive ISPs and documents them per requirements, coordinating services from formal and informal providers to meet consumer needs.
• Completes required paperwork and extensive data entry per agency standards for Options consumers.
• Provides Back Up Protective Service Investigative services to reduce risk.

Skills

HIPAA knowledge

Communication skills

Judgment & conflict resolution

Customer needs anticipation

Education

Bachelor's degree in social welfare/related field

12 semester hours in sociology/social welfare/psychology/gerontology

Social welfare major

Equivalent combination of education/training (12 hrs related social sciences)

Job description

Starting Compensation: $44,967.00/Annually

Find job security and stability alongside a growing community and a team that supports you. Level up your career through a large network and specialty training.

JOB SUMMARY

Provides care management for consumers receiving OPTIONS services, as well as those consumers appearing on the Office of Aging waiting list. Works with consumer and family to assess need, develop and implement a safe and comprehensive Individual Service Plan (ISP).

REPORTING RELATIONSHIPS

This employee reports to and has frequent contact with supervisor concerning situations, care management issues, and work assignments. Supervisory meetings are held monthly to review workload, and to discuss specific assignments, issues and concerns, and employee matters. Supervisor oversees work by reviewing all case records in database, Individual Service Plans (ISPs), and other paperwork, by making joint supervisory visits as needed, and through observation of overall employee performance.

ESSENTIAL JOB FUNCTIONS

• Completes comprehensive Individualized Service Plans (based on medical model and assessed need), documents according to requirements, interprets program policies and monitors consumer situations and provision of services on regular basis via home visits and phone contacts with consumers and caregivers to ensure that services meet the needs of the consumer. Includes coordinating services of formal contracted providers, formal non-contracted providers, and informal providers such as family or friends to complete worksheets and establish back up plans for consumers to ensure that care plan is safe and meets consumer needs. Communicates ongoingly with all providers of services to discuss consumer emergencies and needs, and to inform of any changes in care plans. (40%)
• Completes required paperwork and data entry, including extensive case documentation, according to PA Department of Aging and agency standards for Options consumers (35%)
• Provides Back Up Protective Service Investigative services, evaluate situation and provide services to reduce risk. * (25%)

OTHER SPECIFIC TASKS OR DUTIES

• Maintains accurate knowledge of all aging services and thorough working knowledge of community services.
• Attends all mandated training sponsored by Department of Aging relative to community services and programs (including enrichment sessions).
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

• Successful completion of six (6) months of experience with the County as a Caseworker Trainee;
• Successful completion of the County Social Caseworker Intern Program;
• One (1) year of experience in public or private social work and a Bachelor's Degree which includes or is supplemented by 12 semester hrs credit in sociology, social welfare, psychology, gerontology or other related social sciences;
• A bachelor's degree with a social welfare major;
• Any equivalent combination of experiences and training including successful completion of 12 semester hours credit in sociology, social welfare, psychology, gerontology or other related social sciences.

KNOWLEDGE, SKILLS AND ABILITIES

Current knowledge of HIPAA regulations and their interpretation is maintained and adhered to. Give and receive information and feedback in order to provide a more complete result. Demonstrate respect for and awareness of others, good judgment in responding to conflict, and flexibility to adapt to changes in one's work environment. Understand and anticipate customer needs.

REQUIRED LICENSES/CERTIFICATIONS/CLEARANCES

• Acceptable Pre-Employment Criminal Background Check
• Acceptable Pre-Employment Drug Screening
• Acceptable Driver History in accordance with County Policy *
• Must successfully complete the Pennsylvania Department of Aging Protective Services Basic training by the end of the first year of employment and annual refresher trainings, thereafter.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

This job is not sedentary, carrying or lifting rolling laptop case weight, approximate weight is 6 lbs. Employee may be required to access multiple levels in dwellings without elevator access in order to access consumers. Repetitive motion of data entry in the field and office onto laptop. This position has been identified as having the potential for exposure to Hepatitis B. Access to training and a voluntary vaccination against Hepatitis B is provided.

Benefits

• The County of Lancaster offers comprehensive benefits to our employees.
• The benefits package for full-time employees, including paid time off, health insurance and flexible healthcare plans.
• With employee assistance program, tuition reimbursement and more.

Equal Employment Opportunity

Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information or disability. The County also observes all applicable laws regarding Veterans status. The County reflects this action in all areas of employment and compensation practices and policies.

About Us

Working for Lancaster County offers not just a job, but a chance to thrive both professionally and personally. The benefits package for full-time employees, including paid time off, health insurance and flexible healthcare plans, ensures that you feel valued and supported in your role. With employee assistance program, tuition reimbursement and more, you'll have the resources you need to provide excellent service to the 550,000 residents of Lancaster County. With 1,600 full-time employees and 300 part-time employees spread across 40 departments, there are plenty of opportunities for growth and development within the county. Whether you're interested in human services, public safety, administration, or any other field, there's a place for you to make a difference and advance your career. Lancaster County itself is a vibrant and diverse community, offering something for everyone. From the peaceful farmland to the bustling city and towns, there's always something new to discover. Whether it's exploring farmers markets, enjoying local cuisine, or immersing yourself in the rich history of the area, Lancaster County has endless opportunities for you and your family to learn, explore, and enjoy. Joining the team at Lancaster County means becoming part of a community dedicated to maintaining and improving this wonderful place we call home.