Aging Case Aide II – Community Impact & Support

Commonwealth of Pennsylvania; McCandless (Allegheny County); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Telework available

Flexible hours

Job summary

Commonwealth of Pennsylvania is seeking an Aging Case Aide 2 (Local Government) to assist older adults, families, and community partners by providing information and access to services.

The role supports protective services and information/referral activities across Allegheny County, with duties spanning report processing, public assistance, program guidance, case documentation, outreach, and partner coordination.

Qualifications

• One year as Aging Case Aide 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) or two years of public contact work, including one year in a human services program.
• Any equivalent combination of experience and training.

Responsibilities

• Report Processing: Complete reports of need, review assigned reports for accuracy, and confirm receipt of referrals by service providers
• Public Assistance: Answer calls and assist walk-ins by identifying needs and connecting individuals with appropriate resources and programs
• Program Guidance: Explain protective services procedures and provide information about available supports and services
• Case Documentation: Record activities in required databases and utilize unit technology resources to maintain accurate information
• Community Outreach: Meet with older adults at community events and discuss available Area Agency on Aging services and programs
• Partner Coordination: Work with provider agencies and community organizations to help individuals obtain needed assistance and information

Skills

Public service

Job description

Commonwealth of Pennsylvania is seeking an Aging Case Aide 2 (Local Government) to assist older adults, families, and community partners by providing information and access to services.

The role supports protective services and information/referral activities across Allegheny County, with duties spanning report processing, public assistance, program guidance, case documentation, outreach, and partner coordination.