Aging Case Aide 2 (Local Government) - Allegheny County Area Agency on Aging (Multiple Vacancies)

Commonwealth of Pennsylvania; McCandless (Allegheny County); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Telework available

Flexible hours

Job summary

Commonwealth of Pennsylvania is seeking an Aging Case Aide 2 (Local Government) to assist older adults, families, and community partners by providing information and access to services.

The role supports protective services and information/referral activities across Allegheny County, with duties spanning report processing, public assistance, program guidance, case documentation, outreach, and partner coordination.

Qualifications

• One year as Aging Case Aide 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) or two years of public contact work, including one year in a human services program.
• Any equivalent combination of experience and training.

Responsibilities

• Report Processing: Complete reports of need, review assigned reports for accuracy, and confirm receipt of referrals by service providers
• Public Assistance: Answer calls and assist walk-ins by identifying needs and connecting individuals with appropriate resources and programs
• Program Guidance: Explain protective services procedures and provide information about available supports and services
• Case Documentation: Record activities in required databases and utilize unit technology resources to maintain accurate information
• Community Outreach: Meet with older adults at community events and discuss available Area Agency on Aging services and programs
• Partner Coordination: Work with provider agencies and community organizations to help individuals obtain needed assistance and information

Skills

Public service

Job description

The Area Agency on Aging is seeking an Aging Case Aide 2 (Local Government) who enjoys helping others and solving problems. This position allows you to work directly with older adults, families, and community partners to provide important information and assistance. Your efforts will help people access services that can improve their daily lives. Bring your dedication to public service and become part of a mission-driven team.

This position supports protective services, information and referral activities for older adults throughout Allegheny County. You will assist individuals in understanding and accessing programs, services, and resources that address their needs and concerns. As a Aging Case Aide 2 (Local Government), you will perform the following duties:

• Report Processing: Complete reports of need, review assigned reports for accuracy, and confirm receipt of referrals by service providers
• Public Assistance: Answer calls and assist walk-ins by identifying needs and connecting individuals with appropriate resources and programs
• Program Guidance: Explain protective services procedures and provide information about available supports and services
• Case Documentation: Record activities in required databases and utilize unit technology resources to maintain accurate information
• Community Outreach: Meet with older adults at community events and discuss available Area Agency on Aging services and programs
• Partner Coordination: Work with provider agencies and community organizations to help individuals obtain needed assistance and information

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full-time employment
• Work hours may vary:
  • 8:30 AM to 4:30 PM, Monday – Friday
  • 4:00 PM to 12:00 AM, Tuesday – Saturday
  • 4:00 PM to 12:00 AM, Sunday – Thursday
  • 8:00 AM to 4:00 PM, Monday – Friday
• Telework:You may have the opportunity to work from home (telework) part-time, hybrid work up to two days per week after 6 months of employment. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Pittsburgh. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Aging Case Aide 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years of public contact work, including one year in a human services program; or
• Any equivalent combination of experience and training.

Other Requirements

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy may be given to candidates who live within Allegheny County. If no eligible candidates who live within Allegheny County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements

• You must pass a background investigation.
• This position falls under the provisions of the Older Adult Protective Services Act.
  • Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.