Agile Program Manager

Jobtailor; Colorado; On-site; USD 110,000 - 150,000; Full time

Job description

• Lead end-to-end Agile delivery for Managed Services strategic and operational improvement initiatives
• Drive adoption and continuous improvement of Agile methods and practices across delivery teams
• Facilitate Agile ceremonies including sprint planning, daily standups, backlog refinement, sprint reviews, and retrospectives
• Manage and maintain delivery backlogs in collaboration with technical leads and service owners
• Assist in team development, holding teams accountable for their commitments
• Promote empowerment of the team
• Gather requirements from technical leads on each strategic and operational improvement initiative
• Develop delivery roadmaps, initiative charters, and status reporting artifacts
• Coordinate cross-functional dependencies between ITSM Administrators, Application Developers, Platform Engineers, and external vendors
• Manage risk identification and mitigation planning across the initiative portfolio
• Champion a culture of Continuous Service Improvement (CSI)
• Apply process excellence methodologies to identify inefficiencies
• Own and manage the internal release management process for Managed Services
• Establish and maintain a release calendar
• Lead release readiness reviews
• Gather key knowledge requirements from technology support groups

Requirements

• 5+ years of experience with Scrum and Agile methodologies in a technology delivery environment
• PMI-ACP, CAPM, PMP, CSM, or equivalent Agile or program management certification
• Experience in ITSM process implementations, Continuous Service Improvements, and/or process excellence methodologies and tools
• Experience managing a release management process in a technology or managed services environment
• Effective interpersonal skills including mentoring, coaching, collaborating, and team building
• Strong analytical, planning, and organizational skills
• Ability to grasp high-level technical concepts quickly
• Excellent oral and written communication skills
• Strong focus on CSI and process re-engineering
• 2+ years’ experience with ITSM process and ITIL Foundations v4 (or latest v5) preferred
• Post-secondary education in Project Management, Information Technology, or Communications preferred
• Experience with ServiceNow, Jira, Confluence, or similar PPM tools preferred.

Core Competencies

Demonstrates expertise in Agile methodologies and Scrum practices, with a strong focus on Continuous Service Improvement and process excellence. Capable of managing release processes and facilitating cross-functional collaboration in technology delivery environments.

Highest-signal resume keywords

• Agile Methodologies
• Scrum Experience
• Release Management Process
• Continuous Service Improvement
• ITSM Process Implementations

ATS Optimization Keywords

Hard Skills

• Agile Delivery
• Process Excellence Methodologies
• Risk Identification and Mitigation
• Backlog Management
• Requirements Gathering

Soft Skills

• Interpersonal Skills
• Mentoring
• Coaching
• Collaboration
• Team Building

Certifications & Qualifications

• PMI-ACP
• CAPM
• PMP
• CSM

Industry Keywords

• ITSM
• Continuous Service Improvement
• Process Re-engineering
• ITIL Foundations v4
• Managed Services

Tools & Technologies

• ServiceNow
• Jira
• Confluence
• PPM Tools