Agentic Database Success Engineer

PhoenixAI (the original creator of StarRocks); Menlo Park (CA); On-site; USD 80,000 - 200,000; Full time

Job summary

PhoenixAI is seeking a Database Support Engineer to drive onboarding, deployment, adoption, and long-term customer success for the Agentic Database. You will be the ongoing technical point of contact, ensuring customers realize value and stay engaged throughout the customer journey.

Reqs include 3+ years in technical support or customer success for data or database tech, strong SQL, OLAP workloads, and experience with cloud platforms.

Qualifications

• 3+ years in technical support, customer success or engineering in data/databases.
• Willingness to learn PhoenixAI Agentic Database intricacies and grow in the role.

Responsibilities

• Onboard and deploy customer solutions from post-sales to production.
• Drive product adoption, troubleshoot issues, and identify expansion opportunities.
• Build trusted relationships with customer stakeholders and represent their interests internally.

Skills

OLAP workloads

SQL proficiency

Distributed processing

Data modeling

Communication skills

Sales mindset

Education

B.S. Computer Science

Tools

Tableau

Looker

Job description

PhoenixAI is seeking a Database Support Engineer to drive onboarding, deployment, adoption, and long-term customer success for the Agentic Database. You will be the ongoing technical point of contact, ensuring customers realize value and stay engaged throughout the customer journey.

Reqs include 3+ years in technical support or customer success for data or database tech, strong SQL, OLAP workloads, and experience with cloud platforms.