Agentic Commerce Consultant: AI-Driven Customer Journeys

Accenture; Cleveland (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Accenture Song in the United States seeks a consultant to design and deliver agentic commerce transformation initiatives for technology clients. You will work across strategy, digital experience, data, and platform integration to prepare data, platforms, and analytics for AI-powered customer journeys.

The ideal candidate blends digital strategy and consulting experience in Communications, Media, and Technology with interest in AI-driven experiences, agent-based interactions, and scalable data

Responsibilities

• Analyze product, customer, and digital experience data to identify trends and insights.
• Assist in preparing datasets that support analytics, reporting, and personalization initiatives.
• Support data cleansing, transformation, and validation processes to ensure data quality and reliability.
• Document data flows and integration points between platforms and digital applications.
• Analyze APIs, product data feeds, and service integrations across ecosystems.
• Collaborate with engineering to ensure data is structured and accessible across digital experiences.
• Define standards for ACP and API readiness; expose endpoints for AI agent interactions.
• Ensure feeds support real-time decisioning (inventory, pricing, shipping logic).
• Build scalable frameworks for AI-assisted transactions.
• Optimize structured data for RAG environments.
• Align semantic layer and markup layer; reduce friction between presentation and structured layers.
• Implement structured data QA and monitoring frameworks.
• Identify gaps affecting citation eligibility or recommendation logic.
• Establish governance for structured updates across markets.
• Ensure APIs and outputs align with privacy, compliance, and brand safety requirements.
• Collaborate with legal and security teams to assess risk in agentic integrations.
• Support structuring of product and customer data for analytics, personalization, and AI use cases.
• Identify opportunities where data can improve decision-making, recommendations, and customer experiences.
• Collaborate with data teams to improve data accessibility across digital channels.
• Work as part of multidisciplinary consulting team delivering transformation initiatives for clients.
• Support project teams with research,

Job description

Accenture Song in the United States seeks a consultant to design and deliver agentic commerce transformation initiatives for technology clients. You will work across strategy, digital experience, data, and platform integration to prepare data, platforms, and analytics for AI-powered customer journeys.

The ideal candidate blends digital strategy and consulting experience in Communications, Media, and Technology with interest in AI-driven experiences, agent-based interactions, and scalable data