Agentic Commerce Consultant: AI-Driven Customer Experience

Accenture; Herndon (VA); On-site; USD 100,000 - 170,000; Full time

Job summary

Accenture Song is seeking a consultant to design and deliver AI-powered agent-based commerce transformation initiatives for technology clients. You will help prepare data, platforms, and analytics capabilities to support next-generation customer experiences across digital channels, partner ecosystems, and AI-driven environments.

You will work across strategy, digital experience, content, platform integration, and data teams to improve product visibility in search, AI interfaces, and ecosystems

Responsibilities

• Analyze product, customer, and digital experience data to identify trends and insights.
• Assist in preparing datasets that support analytics, reporting, and personalization initiatives.
• Support data cleansing, transformation, and validation processes to ensure data quality and reliability.
• Document data flows and integration points between platforms and digital applications.
• Analyze APIs, product data feeds, and service integrations used across ecosystems.
• Collaborate with engineering teams to ensure data is structured and accessible across digital experiences.
• Define standards for Agent Communication Protocols (ACP) and API readiness.
• Partner with engineering to expose endpoints that support AI agent interaction.
• Ensure feeds support real-time decisioning (inventory, pricing, shipping logic).
• Build scalable frameworks for AI-assisted transactions.
• Optimize structured data for RAG (Retrieval-Augmented Generation) environments.
• Collaborate with GEO and content teams to ensure alignment between semantic layer and markup layer.
• Reduce friction between presentation layer and structured layer.

Job description

Accenture Song is seeking a consultant to design and deliver AI-powered agent-based commerce transformation initiatives for technology clients. You will help prepare data, platforms, and analytics capabilities to support next-generation customer experiences across digital channels, partner ecosystems, and AI-driven environments.

You will work across strategy, digital experience, content, platform integration, and data teams to improve product visibility in search, AI interfaces, and ecosystems