Agentic Commerce Transformation Consultant – AI-Driven CX

Accenture; Morristown (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

Accenture Song seeks a consultant to design and deliver agentic commerce transformation initiatives for technology clients. This role focuses on how AI-powered agents, conversational interfaces, and intelligent systems influence discovery, evaluation, and transactions.

You will help prepare data, digital platforms, and analytics capabilities to support next-generation customer experiences across digital channels, partner ecosystems, and AI-driven environments, working across strategy, digital

Qualifications

• Experience designing and delivering data-driven transformation projects.
• Familiarity with data platforms, analytics, and personalization.
• Ability to work with strategy, product, platform, and data teams.

Responsibilities

• Analyze product, customer, and digital experience data to identify trends and insights.
• Prepare datasets to support analytics, reporting, and personalization initiatives.
• Assist in documenting data flows and integration points between platforms and applications.
• Collaborate with engineering to ensure data is structured and accessible across digital experiences.
• Define standards for Agent Communication Protocols (ACP) and API readiness.
• Partner with engineering to expose endpoints that support AI agent interaction.
• Ensure data feeds support real-time decisioning (inventory, pricing, shipping logic).
• Build scalable frameworks for AI-assisted transactions.
• Optimize structured data for Retrieval-Augmented Generation (RAG) environments.
• Coordinate with GEO and content teams to align semantic and markup layers.

Skills

Data analysis

APIs & integration

Stakeholder collaboration

AI readiness

Data governance

Tools

APIs

RAG

Job description

Accenture Song seeks a consultant to design and deliver agentic commerce transformation initiatives for technology clients. This role focuses on how AI-powered agents, conversational interfaces, and intelligent systems influence discovery, evaluation, and transactions.

You will help prepare data, digital platforms, and analytics capabilities to support next-generation customer experiences across digital channels, partner ecosystems, and AI-driven environments, working across strategy, digital