Agent Tools Trainer & Technical Support Specialist

Blue Cross Blue Shield of Michigan

Detroit (MI)

On-site

USD 55,000 - 75,000

Full time

13 days ago

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Job summary

Blue Cross Blue Shield of Michigan in Michigan is seeking a Training and Education Specialist to support agent partners by delivering technical education and troubleshooting for self-service tools such as BCOS and the agent portal. The role requires a Bachelor’s degree and at least three years in technical support to build strong relationships and guide users to resolution.

You will collaborate with sales, SLD, and internal teams to create helpful job aids and ensure consistent education across

Qualifications

Bachelor's degree required.
Minimum of three years in technical support or related fields.
Strong communication and relationship-building with customers.
Technical and system experience in insurance context.
Ability to guide users to resolution.
Understanding of insurance and benefits.

Responsibilities

Provide training and education on self-service tools to agent partners, including BCOS and the agent portal.
Provide feedback to the technical team and create one-pagers and job aids to support learning and retention.
Interface with technical teams to provide user experience feedback and assist on improvements to tools and portal content.
Manage and respond to inquiries in the department’s mailbox; ensure follow-through with other areas.
Coordinate agent self-service tool education efforts between sales, SLD, and other internal stakeholders.