Strategic Service Analytics & Insights Analyst

Blue Cross Blue Shield of Michigan; Detroit (MI); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Blue Cross Blue Shield of Michigan seeks a capable professional to assist management in evaluating and improving production workflows and reporting. You will support projects to enhance efficiency, compile data, and develop procedures.

The role involves delivering status updates, presenting findings, and collaborating across departments to implement changes. Qualifications include a preferred bachelor’s degree and 2 years of related experience, with strong communication and Microsoft Office

Qualifications

• Bachelor's degree preferred.
• 2 years of experience required.
• Strong communication and interpersonal skills.
• Ability to work independently or in a team.
• Analytical and problem-solving abilities to improve processes.
• Excellent organization to manage multiple projects.

Responsibilities

• Assist management in evaluating and recommending new workflows and processes.
• Support development and implementation of projects to improve efficiency and quality.
• Collect and analyze data to identify problems and drive solutions.
• Maintain and use reporting systems; assist in testing and controls.
• Provide status updates to leadership on projects and issues.
• Prepare reports/presentations to display operational data.

Skills

Verbal communication

Analytical skills

Problem solving

Interpersonal skills

Microsoft Office

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

Blue Cross Blue Shield of Michigan seeks a capable professional to assist management in evaluating and improving production workflows and reporting. You will support projects to enhance efficiency, compile data, and develop procedures.

The role involves delivering status updates, presenting findings, and collaborating across departments to implement changes. Qualifications include a preferred bachelor’s degree and 2 years of related experience, with strong communication and Microsoft Office