Agent Support Specialist - Life Insurance & Partners

Americo Financial Life and Annuity; Saint Joseph (MO); On-site; USD 41,000 - 50,000; Full time

Job summary

Americo Financial Life and Annuity seeks an Agent Support Associate in St. Joseph, MO, to handle inbound calls and emails from agents and IMOs.

You will resolve inquiries, facilitate licensing and contracting, and support new business and commissions while maintaining high service standards. Ideal candidates communicate confidently, build strong relationships, and thrive in a team-centric, fast-paced environment.

Qualifications

• Professional, polished service presence in verbal and written form.
• Ability to learn product, licensing, and contracting details.
• Experience handling agent inquiries in a fast-paced environment.

Responsibilities

• Provide professional service to Americo agents and IMOs via phone, email, and written contacts.
• Explain processes, requirements, options, and next steps to agents.
• Research account information and assist with sales support and applications.
• Proactively reach out to agents to strengthen relationships.
• Document interactions and follow-up communications in systems.

Skills

Verbal communication

Written communication

Relationship building

Multitasking

Attention to detail

Problem solving

Active listening

Team collaboration

Adaptability

Education

High school diploma or equivalent

Associate’s degree or equivalent work experience

Tools

CRM systems

Microsoft Office

Job description

Americo Financial Life and Annuity seeks an Agent Support Associate in St. Joseph, MO, to handle inbound calls and emails from agents and IMOs.

You will resolve inquiries, facilitate licensing and contracting, and support new business and commissions while maintaining high service standards. Ideal candidates communicate confidently, build strong relationships, and thrive in a team-centric, fast-paced environment.