Operations Support Associate I - Policy & Docs Specialist

Americo Financial Life and Annuity; North Kansas City (MO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid time off

401k with employer match

Tuition reimbursement

Health benefits

Job summary

Americo Financial Life and Annuity in Kansas City, MO is hiring a full-time Operations Support Services Associate I. This on-site role supports indexing incoming documents, updating policyholder information, processing return mail, and maintaining data accuracy within established guidelines.

You will work with multiple internal teams, meet deadlines, and learn new systems while contributing to efficient policy administration and service quality.

Qualifications

• Must have strong problem-solving abilities and attention to detail.
• Ability to prioritize tasks and meet deadlines in a team environment.
• Proficient with computers and willing to learn new systems.
• Typing speed of at least 40 wpm.

Responsibilities

• Index incoming correspondence and route to correct areas.
• Document and sort incoming checks for processing.
• Update policyholder and agent information across systems.
• Process returned mail and support address updates as needed.

Skills

Problem solving

Attention to detail

Prioritization

Typing 40 wpm

Team player

Organization

Computer proficiency

Education

Bachelor's degree or equivalent

Tools

Document management systems

Workflow systems

Job description

Americo Financial Life and Annuity in Kansas City, MO is hiring a full-time Operations Support Services Associate I. This on-site role supports indexing incoming documents, updating policyholder information, processing return mail, and maintaining data accuracy within established guidelines.

You will work with multiple internal teams, meet deadlines, and learn new systems while contributing to efficient policy administration and service quality.