Agent Support & Compliance Liaison

Integrity; Connecticut; On-site; USD 50,000 - 70,000; Full time

Job summary

Integrity, a leading insurtech distributor, is seeking an Agent Support Liaison in Uncasville, CT. You will manage debt operations, ensure compliance, and support agents, vendors, and internal teams to maintain quality and integrity.

In this role you will conduct QOB reviews, maintain debt records, resolve inquiries, and host training sessions to standardize practices across the network. A strong Excel/Data analysis background and excellent communication are required.

Qualifications

• Advanced Excel skills and data analysis experience.
• Experience with Freshdesk is a plus.
• Strong communication and relationship management.
• Excellent organizational skills and attention to detail.

Responsibilities

• Conduct Quality of Business reviews to ensure compliance and quality.
• Maintain and manage the agent database and master debt records.
• Investigate client complaints and escalations.
• Host training sessions on debt management practices.
• Support platform utilization and pre-licensing education partnerships.
• Provide operational guidance to agents via phone, email and chat.

Skills

Excel

Data analysis

Communication

Organization

Tools

Freshdesk

Job description

Integrity, a leading insurtech distributor, is seeking an Agent Support Liaison in Uncasville, CT. You will manage debt operations, ensure compliance, and support agents, vendors, and internal teams to maintain quality and integrity.

In this role you will conduct QOB reviews, maintain debt records, resolve inquiries, and host training sessions to standardize practices across the network. A strong Excel/Data analysis background and excellent communication are required.