Broker Support Specialist: Agent Liaison & Service

Integrity Marketing Group; St. Albans (WV); On-site; USD 42,000 - 64,000; Full time

Job summary

Integrity Marketing Group (Agent Pipeline) seeks an Account Specialist to deliver exceptional customer support to agents and marketers. This role serves as the liaison between agents, Integrity and carriers, addressing issues and proactively resolving roadblocks.

The Account Specialist is based in Saint Albans, WV and works onsite, coordinating with the Brokers Team to ensure smooth contracting, certification, and portal navigation while maintaining accurate records and providing proactive

Qualifications

• Strong problem-solving abilities to resolve agent issues.
• Excellent customer service with proactive communication.
• Excellent written and verbal communication.
• Ability to multitask and manage time effectively.
• Travel up to day trips with occasional overnight stays.

Responsibilities

• Serve as the main point of contact between agents and carriers.
• Develop and nurture relationships to drive loyalty.
• Troubleshoot and resolve agent concerns, aiming for first-call resolution.
• Guide agents through contracting, certification, and carrier portals.
• Document interactions and maintain accurate records.
• Complete scheduled outreach calls and follow-ups.
• Collaborate with leadership during escalations.

Skills

Problem-Solving

Customer Service

Interpersonal Skills

Written Communication

Teamwork

Professionalism

Organization

Initiative

Travel

Job description

Integrity Marketing Group (Agent Pipeline) seeks an Account Specialist to deliver exceptional customer support to agents and marketers. This role serves as the liaison between agents, Integrity and carriers, addressing issues and proactively resolving roadblocks.

The Account Specialist is based in Saint Albans, WV and works onsite, coordinating with the Brokers Team to ensure smooth contracting, certification, and portal navigation while maintaining accurate records and providing proactive