Agent's Executive Assistant - State Farm Agent Team Member

Jonathan Calhoun - State Farm Agent; Wilmington (NC); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Advancement opportunities

Paid time off

Training & development

401(k)

401(k) matching

Job summary

Jonathan Calhoun - State Farm Agent is seeking an Executive Assistant to support daily agency operations and deliver exceptional client service. You will help manage communications, schedule tasks, and assist with customer inquiries to reinforce growth and client satisfaction.

The role offers opportunities to collaborate with the agent and team, develop professional skills, and contribute to community-focused outcomes within the office.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Insurance experience preferred

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Work directly with the agent to monitor, track and report agency results/goals.
• Use exemplary communication and organization to efficiently hanlde the daily administrative tasks of the agency.

Skills

Customer service

Needs-based empathy

Communication

Problem solving

Insurance knowledge

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• 401(k) matching

ROLE DESCRIPTION:

As a Agent's Executive Assistant - State Farm Agent Team Member with Jonathan Calhoun - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Work directly with the agent to monitor, track and report agency results/goals.
• Use exemplary communication and organization to efficiently hanlde the daily administrative tasks of the agency.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Insurance Experience prefered

BENEFITS:

• Annual Salary
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Mathcing 401-k
• Life Insurance
• Valuable career-building experience