Agent | Receptionist - Restaurant Reservations (AM and/or PM)

Accorhotel; Scottsdale (AZ); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Learning programs

Medical and dental benefits

401K, Direct Deposit

Career development opportunities

Job summary

The Fairmont Scottsdale Princess seeks a Restaurant Reservations Coordinator to welcome guests and reflect the exceptional dining experience to come upon arrival.

Join our Heartists team and help drive guest satisfaction with multi-line phone support, reservations management, and accurate data entry while providing friendly, professional service in a dynamic resort setting.

Qualifications

• Proficiency in English; multilingual is a plus.
• Excellent communication skills are essential.
• Aptitude in resolving issues with a customer-focused orientation.
• Experience with POS systems, booking platforms, and Microsoft Office.
• Attention to detail and being well organized.

Responsibilities

• Answering multi-line phone system and provide guests information on resort and activities.
• Consistently offer exceptional, friendly and engaging service.
• Ensure the best selection for the guest and maximize revenue through suggestive selling.
• Recommend property dining outlets and assist guests with information and special requests.
• Book restaurant reservation requests.
• Facilitate taking guest room delivery orders.
• Accurately input data into proper systems.
• Acquire extensive knowledge of the premises.
• Communicate in a clear and effective manner.

Skills

English proficiency

Excellent communication

Customer-focused

Multitasking / time management

Problem solving

Tools

POS systems

Booking platforms

Microsoft Office

Word/Outlook/Excel

Job description

The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like matching retirement, travel discounts and more. This place really has it all – except for you!

You are the beginning of an exceptional guest experience. As a Restaurant Reservations Coordinator at the Fairmont Scottsdale Princess, you will make our guests feel welcome and reflect the exceptional dining experience to come when they arrive!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

• Answering multi-line phone system and provide guests information on resort and activities
• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through suggestive selling techniques
• Recommend property dining outlets and assist guests with information and special requests
• Book restaurant reservation requests
• Facilitate taking guest room delivery orders
• Accurately input data into proper systems
• Acquire extensive knowledge of the premises
• Communicate in a clear and effective manner

• Must be able to work AM and/or PM shifts (availability will be discussed during the interview process)
• Ability to speak with a smile
• Guest focused personality is essential; experience is an asset
• Aptitude in resolving issues with a customer-focused orientation
• Proficiency in English; multilingual is a plus
• Excellent communication skills
• Polite and confident with a great deal of patience
• Ability in multitasking and time-management
• Aptitude in resolving issues with a customer-focused orientation
• Experience working with point of sale systems, booking platforms, and Microsoft Office
• Familiarity with Microsoft Word, Outlook and Excel preferred
• Attention to detail is a must as well as being very organized
• Take initiative to complete tasks that need to be done

Your team and working environment:

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS