Spa Front Desk & Reservations Agent

Fairmont; Scottsdale (AZ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Learning programs

Health and dental benefits

401K and Direct Deposit

Career development opportunities

Matching retirement plan

Job summary

Fairmont Scottsdale Princess in Scottsdale, AZ seeks a Spa Reservations Coordinator to be the first contact for guests, delivering five-diamond service in a fast-paced luxury environment. You will guide guests through the wellness journey and manage reservations for multiple treatments.

The role requires experience in spa or salon settings, familiarity with Book4Time, and excellent English; Spanish is a plus.

Qualifications

• Spa or salon industry experience.
• Book4Time experience preferred.
• English reading/writing/speaking required.
• Spanish language skills are a plus.
• Basic computer skills.
• Grooming guidelines adherence.
• Constant standing and walking during shift.

Responsibilities

• Consistently offers professional, engaging and friendly service.
• Greet guests over the phone in a warm genuine manner.
• Maintain a high level of professionalism in all aspects of job performance.
• Host guests through the facility and familiarize them with the surroundings while explaining the wellness journey.
• Guide the guests toward their specific needs when making reservations and upsell multiple treatment bookings.
• Communicate all changes, cancellations and additions to the back of house leadership team.
• Promote a safe working environment by adhering to hotel health and safety standards.
• Process transactions and adjustments in Book4Time daily.
• Perform any duties and responsibilities as assigned including daily checklists.

Skills

Customer service

Spanish language (bonus)

Tools

Book4Time

Job description

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.If you are unable to complete a portion of the assessment due to a disability, you may select the disability opt-out option during the assessment. This option will not impact your assessment scoring or consideration for the role.

The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like matching retirement, travel discounts and more. This place really has it all – except for you!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Job Description

Are you passionate about the spa industry and providing unforgettableexperiences? We have an amazing opportunity atto work in a fast-paced, luxury environment providing five diamond spa services to our guests. As a Spa Reservations Coordinator, you are the first point of contact for our guests, giving you the opportunity to shine and set the stage for an amazing experience at the Fairmont Scottsdale Princess.

• Consistently offers professional, engaging and friendly service
• Greet guests over the phone in a warm genuine manner
• Maintain a high level of professionalism in all aspects of job performance
• Host guests through the facility and familiarize them with the surroundings while explaining the wellness journey
• Guide the guests toward their specific needs when making reservations and off multiple treatment bookings and up-sells
• Communicate all changes, cancellations and additions to the back of house leadership team
• Promote a safe working environment by adhering to hotel health and safety standards
• Process transactions and adjustments in Book4Time daily
• Perform any duties and responsibilities as assigned including daily checklists

Qualifications

• Experience working in the spa or salon industry
• Book4Time experience preferred
• Must be able to read, write, and speak English
• Bilingual in Spanish is an asset
• Basic computer skills required
• Adhere to Fairmont Scottsdale Princess grooming guidelines
• Constant standing and walking throughout shift

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS