Agent & Partner Support Specialist

Sammons Financial Group Companies; Sioux Falls (SD); On-site; USD 35,000 - 66,000; Full time

Benefits offered by this job

Health coverage for you and family

ESOP

401(k) plan

Fridays off

Tuition reimbursement

Professional development

Volunteer time off

Job summary

Sammons Financial Group Companies in Sioux Falls, SD seeks a customer service professional to handle inbound calls, provide accurate product and policy information, and coordinate with multiple departments. You will maintain records, follow SLAs, and ensure customer satisfaction.

The role requires strong communication, problem-solving, and the ability to work independently or in a team, with opportunities for growth and development within the organization.

Qualifications

• Bachelor's Degree preferred.
• Previous customer service/call center experience preferred.
• Ability to learn multiple companies and lines of business.
• Effective and tactful communication with internal/external partners.
• Strong organizational and problem-solving abilities.

Responsibilities

• Respond to inbound calls with professional and friendly approach.
• Provide accurate information on contracts, setup, changes and status.
• Submit requests via workflow systems and adhere to SLAs.
• Record calls and update account history with outcomes.
• Navigate multiple systems and MS Office applications.
• Support teamwork and share knowledge with colleagues.

Skills

Bachelor's degree preferred

Customer service

Communication skills

Problem solving

Organizational skills

Independence/teamwork

Adaptability

Multisystem navigation

Learn multiple lines of business

Education

Bachelor's Degree

Tools

Microsoft Word

Excel

Outlook

Job description

Sammons Financial Group Companies in Sioux Falls, SD seeks a customer service professional to handle inbound calls, provide accurate product and policy information, and coordinate with multiple departments. You will maintain records, follow SLAs, and ensure customer satisfaction.

The role requires strong communication, problem-solving, and the ability to work independently or in a team, with opportunities for growth and development within the organization.