Agent - Guest Service

Hilton Worldwide, Inc.; Elizabeth (NJ); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a leading global hospitality company as a Guest Services Agent, where your passion for exceptional guest experiences will shine. In this dynamic role, you'll greet guests, manage registrations, and ensure a seamless check-out process. Your ability to adapt and solve problems will be key in delivering outstanding service. This position offers an opportunity to be part of a dedicated team that values integrity, teamwork, and ownership, all while contributing to the warm and welcoming atmosphere that Hilton is known for. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity for you.

Qualifications

• Passion for delivering exceptional guest experiences.
• Strong communication and problem-solving skills.

Responsibilities

• Greeting and registering guests, ensuring an outstanding experience.
• Assisting guests with check-out and resolving complaints.

Skills

Customer Service

Problem Solving

Communication

Adaptability

Education

High School Diploma

Job description

Job Description - Agent - Guest Service (HOT0BKV5)

Job Description

Job Number:

HOT0BKV5

Work Location

Hilton Newark Airport, 1170 Spring Street, Elizabeth, 07201

A Guest Services Agent is responsible for greeting and registering guests, checking guests out, and ensuring an outstanding guest experience and financial profitability for the hotel.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

• Greeting guests, completing registration, inputting and retrieving information from the computer, confirming guest details, selecting rooms, coding electronic keys, promoting hotel services, providing welcome packets, and guiding guests to their rooms.
• Assisting guests with check-out, handling payments, processing credit/debit cards, converting foreign currency, and managing gift certificates and cards.
• Demonstrating knowledge of hotel services, room categories, rates, packages, promotions, and local area information to answer guest inquiries.
• Using up-selling techniques to promote hotel amenities and maximize occupancy.
• Responding to guest requests and resolving issues promptly and courteously.
• Handling guest complaints, conducting research, and negotiating solutions for guest satisfaction.
• Receiving, relaying, and managing guest messages.

What are we looking for?

Hilton values demonstrate:

• Hospitality: Passion for delivering exceptional guest experiences.
• Integrity: Doing the right thing consistently.
• Leadership: Leading in our industry and communities.
• Teamwork: Collaborating effectively.
• Ownership: Taking responsibility for actions and decisions.
• Now: Operating with urgency and discipline.

Additionally, we seek attributes such as:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury resorts to mid-priced hotels. We are committed to providing exceptional guest experiences worldwide, driven by our vision to "fill the earth with the light and warmth of hospitality." Our team members are central to our success and creating remarkable experiences every day.