Agent Experience & Office Solutions Lead

Compass Real Estate - Peninsula; Falmouth (MA); On-site; USD 58,000 - 64,000; Full time

Benefits offered by this job

Commuter program

Health benefits

401(k)

Parental leave

Vacation time

Job summary

Compass is seeking an Office & Operations Associate to support agents and the office at our Falmouth and Sandwich locations. You will field inquiries, support marketing collateral, and assist with tech and facilities across the office, ensuring a welcoming, organized space for agents and staff.

The role emphasizes service to real estate professionals, collaboration with marketing and onboarding teams, and active participation in office openings and national initiatives.

Qualifications

• 2-3 years of experience in customer service, hospitality, or operations.
• Previous experience in real estate is a plus.

Responsibilities

• Be present in the office with a service-minded attitude as you field questions and resolve issues big and small via phone calls, emails, and in-person meetings.
• Provide basic marketing support by answering questions, creating collateral from templates such as listing presentations and postcards, and liaising with marketing specialists for more complex requests.
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Serve as the face of Compass by welcoming guests, managing mail distribution, facilitating in-office event setup, and maintaining the office appearance and inventory.
• Provide ad-hoc administrative assistance such as data entry and meeting prep.
• Promote Compass technology adoption through 1:1 support and group training sessions.

Skills

Customer service

Operations

Office coordination

Communication

Empathy

Job description

Compass is seeking an Office & Operations Associate to support agents and the office at our Falmouth and Sandwich locations. You will field inquiries, support marketing collateral, and assist with tech and facilities across the office, ensuring a welcoming, organized space for agents and staff.

The role emphasizes service to real estate professionals, collaboration with marketing and onboarding teams, and active participation in office openings and national initiatives.