Agent Experience Coordinator

Compass Real Estate - Peninsula; Winnetka (IL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Bonuses/Commission potential

Paid vacation and holidays

Health benefits

401(k) plan

Parental leave

commuter program

Pet insurance

Job summary

Compass, located in Winnetka, seeks an Agent Experience Coordinator to greet clients, manage the office, and support agents with technology and marketing requests.

As the first point of contact, you will help maintain office standards, assist with events and communications, and collaborate with teams to enhance the client experience. Prior customer service/office experience is preferred.

Qualifications

• 1–2 years of experience in customer service, office management, hospitality, or operations.
• Real estate experience a plus.
• Experience with enterprise tech (Zendesk, Salesforce, Confluence) is a plus.
• Strong communication, listening, and organizational skills.

Responsibilities

• Serve as the face of the office by welcoming guests, answering the phone line, managing mail, and ensuring an organized office.
• Provide 1:1 support for Compass technology and adjacent services.
• Support basic marketing tasks by creating collateral from templates and coordinating with marketing advisors.
• Collaborate with other teams to address questions and relay feedback from agents.
• Troubleshoot basic technology and devices; assist with data entry and meeting prep.
• Help with office events, setup, and teardown; maintain supply inventory and office appearance.

Skills

Customer service

Office management

Hospitality

Operations

Active listening

Communication

Tools

Zendesk

Salesforce

Confluence

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

This position is 100% in office in Winnetka (568 Lincoln Avenue).

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will curate a 5-star welcome experience for customers and ensure that our Compass office standards are maintained. You will support our customers with our tools and programs, assist with marketing requests, and more. As an AEC you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed.

At Compass You Will

• Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues.
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing advisors for more complex requests
• Work collaboratively with other team members and departments to address questions and receive feedback on behalf of agents
• Answer basic questions and troubleshoot issues related to technology/devices, printers, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach.
• Support with office event organization, setup, and tear down.

What We're Looking For

• 1-2 years of previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal and written communication skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Compensation

The expected base pay for this position is $23.00 - $26.00 per hour. This range reflects our good-faith estimate of what we intend to offer for this role at the time of posting. Final offers within this range will depend on job-related factors such as experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program.

Perks That You Need To Know About

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

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