Agent Experience Coordinator

Compass Real Estate - Peninsula; Town of Huntington (NY); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Bonus programs

Paid time off

Health benefits

401(k) plan

Commuter program

Life and disability insurance

Parental leave

Employee assistance

Fertility benefits

Pet insurance

Job summary

Compass Huntington office is seeking an Agent Experience Coordinator to welcome visitors, support agents with our tools, and ensure a top-tier office experience. You will handle administrative tasks, assist with marketing collateral, and collaborate with multiple teams to address inquiries.

This is an in-office role with a focus on service excellence. The ideal candidate has 1–2 years in customer service or operations, strong communication skills, and comfort with enterprise tech such as

Qualifications

• 1-2 years of experience in customer service, office management, hospitality, or operations
• Strong listening and communication skills
• Empathetic to customers' pain points; ability to create community within a space
• Attention to detail and highly organized
• Ability to work in-office during standard hours; able to lift up to 25 lbs

Responsibilities

• Welcome guests and manage mail distribution; maintain office appearance and organize space
• Provide 1:1 support for Compass technology and services
• Assist with marketing requests and collateral from templates
• Collaborate across teams to gather feedback for agents
• Troubleshoot basic tech devices and enterprise systems
• Provide ad-hoc administrative support (sales meetings, data entry)
• Be a culture carrier with positive attitude
• Assist with office event setup and teardown

Skills

Customer service

Active listening

Communication

Problem solving

Office coordination

Tech support

Tools

Zendesk

Salesforce

Confluence

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

• Please note: this role is 100% in-office in our Huntington office***

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will curate a 5-star welcome experience for customers and ensure that our Compass office standards are maintained. You will support our customers with our tools and programs, assist with marketing requests, and more. As an AEC, you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed.

At Compass, You Will

• Serve as the face of the office by welcoming guests, managing mail distribution, and providing first-line support for office-related needs; responsible for the office's overall appearance and organization, maintaining supply inventory, and escalating facilities issues.
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support.
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing advisors for more complex requests.
• Collaborate with other team members and departments to address questions and gather feedback on behalf of agents.
• Answer basic questions and troubleshoot issues related to technology/devices, printers, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications.
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach.
• Support with office event organization, setup, and teardown

What We're Looking For

• 1-2 years of previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate is a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus
• Great listening skills, connects well with others, and is empathetic to customers' pain points.
• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal and written communication skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Compensation

The base pay range for this position is $27-$29/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. We will always meet the minimum wage for the position.

Perks That You Need To Know About

• Participation in our incentive programs (which may include eligible cash, equity, or commissions).
• Plus paid vacation, holidays, sick time, parental leave, and recharge leave
• medical, tele-health, dental and vision benefits
• 401(k) plan
• flexible spending accounts (FSAs)
• commuter program
• life and disability insurance
• Maven (a support system for new parents)
• Carrot (fertility benefits)
• UrbanSitter (caregiver referral network)
• Employee Assistance Program
• pet insurance

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants Los Angeles County Fair Chance Notice