Agent Experience Coordinator

Compass; Edina (MN); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Incentive programs (cash/equity/comm.)

Paid vacation and holidays

Medical, dental, vision benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Maven for new parents

Carrot fertility benefits

UrbanSitter network

Employee Assistance Program

Pet insurance

Job summary

Compass is seeking an Agent Experience Coordinator to be the first point of contact for customers entering Compass offices. You will oversee the office to ensure smooth operations, support customer onboarding to Compass tools, and handle marketing requests with a collaborative team.

You will engage with agents, train on tools, and ensure a positive in-office experience while contributing to a supportive culture and strong customer support standards.

Qualifications

• Minimum 1–2 years of experience in customer service, office management, hospitality, or operations.
• Experience with enterprise technology platforms is a plus (Zendesk, Salesforce, Confluence).
• Strong listening, communication, and presentation skills; empathetic to customers’ pain points.
• Ability to work in an office environment during standard hours and lift up to 25 lbs.
• A passion for creating community and improving office experience.

Responsibilities

• Greet visitors and manage mail and in-office setup; maintain overall office appearance and supplies.
• Provide 1:1 support to help customers adopt Compass technology and services.
• Assist with marketing requests by creating collateral from templates and coordinating with marketing specialists.
• Collaborate with teams to address agent questions and feedback and troubleshoot basic tech issues.

Skills

Customer service

Office management

Hospitality

Operations

Zendesk

Salesforce

Confluence

Communication skills

Empathy

Detail-oriented

Tools

Zendesk

Salesforce

Confluence

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

At Compass, we envision a world where buying or selling a home is simple, efficient, and pleasant for everyone. Founded in 2012, Compass provides an end-to-end platform that empowers residential real estate agents to deliver exceptional service to their seller and buyer clients, all in service of our mission to help everyone find their place in the world.

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee office management to ensure everything runs smoothly and our Compass office standards are maintained. You will support a small roster of our customers with everything, including helping them understand Compass, training them on our tools and programs, assisting with marketing requests, and more. As an AEC, you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed.

At Compass You Will

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests.
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents.
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change.

What We're Looking For

• 1-2 years of previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Great listening skills, connects well with others, and is empathetic to thecustomer'ss pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Do your best work, be your authentic self.

At Compass, we believe everyone deserves to find their place in the world—a place where they feel like they belong, where they can be their authentic self, and where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth, and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits, and professional growth opportunities designed to improve our employees' lives and careers.

Compensation

The base pay range for this position is $21-$23.37/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. The minimum wage for the position will always be met.

Perks that You Need to Know About

• Participation in our incentive programs (which may include eligible cash, equity, or commissions).
• Plus paid vacation, holidays, sick time, parental leave, and recharge leave
• medical, tele-health, dental and vision benefits
• 401(k) plan
• flexible spending accounts (FSAs)
• commuter program
• life and disability insurance
• Maven (a support system for new parents)
• Carrot (fertility benefits)
• UrbanSitter (caregiver referral network)
• Employee Assistance Program
• pet insurance

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice