Agent Experience Concierge

Compass; Madison (WI); On-site; USD 60,174,000 - 66,936,000; Full time

Benefits offered by this job

Paid vacation

Holidays

Sick time

Parental leave

Recharge leave

Medical benefits

Dental and vision benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Maven program

Carrot fertility benefits

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass in Madison, WI is hiring an Agent Experience Coordinator to be the first point of contact for customers in the office. You will manage office operations, support a portfolio of clients, and help drive adoption of Compass tools and services.

You will work 100% in‑office, engage with real estate agents, and collaborate with onboarding and marketing teams to deliver a world‑class experience.

Qualifications

• 1–2 years of experience in customer service, office management, hospitality, or operations.
• Real estate experience is a plus.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
• Excellent listening skills and empathy for customer pain points.
• Strong verbal communication and presentation abilities.
• Meticulous, highly organized, and collaborative.

Responsibilities

• Serve as the face of the office, welcome guests, manage mail, and maintain a clean, organized space.
• Support a small portfolio of customers via phone, email, and in‑person meetings.
• Provide 1:1 support for Compass technology and programs.
• Collaborate with onboarding and marketing teams to assist customers.
• Assist with sales meeting prep, data entry, and office communications.
• Troubleshoot basic tech and devices and support conference rooms.
• Foster a positive culture and help implement change across the team.

Skills

Customer service

Office management

Communication

Problem solving

Attention to detail

Team collaboration

Empathy

Presentation skills

Tools

Zendesk

Salesforce

Confluence

Job description

Compass in Madison, WI is hiring an Agent Experience Coordinator to be the first point of contact for customers in the office. You will manage office operations, support a portfolio of clients, and help drive adoption of Compass tools and services.

You will work 100% in‑office, engage with real estate agents, and collaborate with onboarding and marketing teams to deliver a world‑class experience.