Agent Experience & Office Coordinator

Socket.dev; Madison (WI); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k)

FSA

Commuter program

Life and disability insurance

Maven program for new parents

Carrot fertility benefits

UrbanSitter caregiver network

Employee Assistance Program

Pet insurance

Job summary

Compass is seeking an Agent Experience Coordinator for our Madison office. You will be the first face visitors see, manage office operations, and support a small set of customers with onboarding, training, and marketing requests.

You will collaborate with the agent experience team to deliver world-class service, help with technology adoption, and ensure office standards are met. This role requires in-office presence and a constructive, collaborative mindset.

Qualifications

• 1-2 years of experience in customer service, office management, hospitality, or operations.
• Real estate experience is a plus.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
• Strong listening and interpersonal skills to connect with customers.

Responsibilities

• Serve as the face of the office, welcome guests, handle mail, and manage in-office events.
• Provide first-line support for office-related needs and maintain overall office appearance.
• Directly support a portfolio of customers via phone, email, and in-person meetings.
• Facilitate onboarding with the National Onboarding team and assist with marketing requests.
• Provide basic marketing support by creating collateral from templates and coordinating with marketing specialists.
• Collaborate with teams to champion questions and feedback for agents.
• Troubleshoot basic technology and devices, conference room gear, and enterprise systems.
• Provide ad-hoc administrative assistance such as sales prep and data entry.

Skills

Customer service

Office management

Hospitality

Operations

Zendesk

Salesforce

Confluence

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking an Agent Experience Coordinator for our Madison office. You will be the first face visitors see, manage office operations, and support a small set of customers with onboarding, training, and marketing requests.

You will collaborate with the agent experience team to deliver world-class service, help with technology adoption, and ensure office standards are met. This role requires in-office presence and a constructive, collaborative mindset.