Agent Experience Coordinator

Socket.dev; Madison (WI); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k)

FSA

Commuter program

Life and disability insurance

Maven program for new parents

Carrot fertility benefits

UrbanSitter caregiver network

Employee Assistance Program

Pet insurance

Job summary

Compass is seeking an Agent Experience Coordinator for our Madison office. You will be the first face visitors see, manage office operations, and support a small set of customers with onboarding, training, and marketing requests.

You will collaborate with the agent experience team to deliver world-class service, help with technology adoption, and ensure office standards are met. This role requires in-office presence and a constructive, collaborative mindset.

Qualifications

• 1-2 years of experience in customer service, office management, hospitality, or operations.
• Real estate experience is a plus.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
• Strong listening and interpersonal skills to connect with customers.

Responsibilities

• Serve as the face of the office, welcome guests, handle mail, and manage in-office events.
• Provide first-line support for office-related needs and maintain overall office appearance.
• Directly support a portfolio of customers via phone, email, and in-person meetings.
• Facilitate onboarding with the National Onboarding team and assist with marketing requests.
• Provide basic marketing support by creating collateral from templates and coordinating with marketing specialists.
• Collaborate with teams to champion questions and feedback for agents.
• Troubleshoot basic technology and devices, conference room gear, and enterprise systems.
• Provide ad-hoc administrative assistance such as sales prep and data entry.

Skills

Customer service

Office management

Hospitality

Operations

Zendesk

Salesforce

Confluence

Tools

Zendesk

Salesforce

Confluence

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee office management to ensure everything is running smoothly and that our Compass office standards are maintained. You will support a small roster of our customers with everything, including understanding Compass, training on our tools and programs, assisting with marketing requests, and more. As an AEC, you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed.

Please note: this role is 100% in-office in our Madison Office.

At Compass You Will:

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Manage a small portfolio of customers directly by fielding questions and resolving issues via phone calls, emails, and in-person meetings
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Partner with the National Onboarding team on facilitation of onboarding processes for new customers
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For:

• 1-2 years of previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Compensation:

The expected base pay for this position is $21.00-$23.36 per hour. This range reflects our good-faith estimate of what we intend to offer for this role at the time of posting. Final offers within this range will depend on job-related factors such as experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program. We remain committed to fair pay practices and compliance with all California transparency requirements.

Perks that You Need to Know About:

• Participation in our incentive programs (which may include eligible cash, equity, or commissions).
• Plus paid vacation, holidays, sick time, parental leave, and recharge leave
• medical, tele-health, dental and vision benefits
• 401(k) plan
• flexible spending accounts (FSAs)
• commuter program
• life and disability insurance
• Maven (a support system for new parents)
• Carrot (fertility benefits)
• UrbanSitter (caregiver referral network)
• Employee Assistance Program
• pet insurance

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility.

As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice