Agent

Pinkerton Consulting & Investigations, Inc.; Plano (TX); On-site; USD 28,000 - 50,000; Full time

Job summary

Pinkerton is seeking a security Agent to provide concierge-level security at client locations and events, deescalate incidents, and document all activities with detailed reports. You will conduct quality investigations, supervise access controls, CCTV reviews, and alarms, and participate in emergency planning and response.

The role requires high standards of integrity and the ability to interact effectively across diverse cultures.

Qualifications

• High School Diploma or GED with law enforcement, military, and/or security experience.
• Texas DPS Level IV Commissioned Security Officer, Personal Protection Officer, and TX LTC and/or HR218 with annual firearm qualification.

Responsibilities

• Represent Pinkerton's core values of integrity, vigilance, and excellence.
• Provide concierge-level security at client locations and events.
• Deescalate tense situations or individuals.
• Write detailed incident reports following incidents or variances.
• Conduct quality investigations and complete reports.
• Oversee campus drop-offs and perimeter patrols.
• Provide response services related to emergencies and planning.
• Transport clients to locations or events as assigned.
• Secure residential perimeters, review CCTV, and manage access controls.
• Identify and escalate equipment deficiencies.
• Perform other duties as assigned.

Skills

Customer service

Investigation writing

Verbal & written communication

Interpersonal skills

Executive driving

Problem solving

Microsoft Office

Education

High School Diploma or GED with law enforcement, military, and/or security experience

Tools

Access control systems

CCTV

Alarm monitoring

Job description

Overview

170+ Years Strong. Industry Leader. Global Impact.At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Agent may perform a variety of responsibilities based on the assignment to include concierge-level, residential, campus security, event security, response services, basic driving, and/or investigations.

Responsibilities

• Represent Pinkerton's core values of integrity, vigilance, and excellence.
• Provide the client with concierge-level security at the client location and/or events.
• Deescalate tense situations or individuals that may arise.
• Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
• Conduct quality investigations and complete investigative reports.
• Oversee external campus drop off/pick-ups and conduct perimeter patrols, as assigned.
• Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
• Transport the client to and from company location and/or events, as assigned.
• Secure the client's residential perimeter and review CCTV, manage access controls, and respond to alarms, as assigned.
• Identify and escalation equipment deficiencies/failures.
• All other duties, as assigned.

Qualifications

High School Diploma or GED with law enforcement, military, and/or security experience. Texas DPS Level IV Commissioned Security Officer, Personal Protection Officer, and TX LTC and/or HR218 with annual firearm qualification, required.

• Executive driving experience, preferred.
• Concierge-level customer service knowledge.
• Able to complete thorough and accurate investigations and reports.
• Access control systems, CCTV, and alarm monitoring experience.
• Problem resolution skills.
• Able to interact effectively at all levels and across diverse cultures.
• Effective verbal and written communication skills.
• Computer knowledge; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Rapid and effective decision-making during unusual or emergency situations.
• Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.