Agency Support & Experience Specialist

Steadily; Overland Park (KS); On-site; USD 60,000 - 81,000; Full time

Benefits offered by this job

Equity

Job summary

Steadily, based in Overland Park, KS, is hiring an Agency Support Specialist to join our Client Experience team in the Kansas City metro area. This full-time, in-office role supports independent agencies with quoting, underwriting, and endorsements.

You will handle high volumes of calls, chats, and emails, working with Underwriting and Agency Success Managers to drive agency growth while maintaining exceptional service standards.

Qualifications

• Experience in a customer-focused role with excellent communication skills.
• Quick to learn new tools and systems; comfortable navigating multiple platforms.
• Ability to troubleshoot issues independently until fully resolved.
• Ability to manage a large workload and thrive under pressure.

Responsibilities

• Provide direct support for independent agencies appointed with Steadily; answering questions about appetite, assist with quoting in the agent portal, triage underwriting requests, and processing endorsements and billing requests on the agents’ behalf.
• Respond to high volume of inbound calls, chats, and email requests from agents regarding quotes and active policies.
• Partner with Agency Success Managers to support growth and success of our independent agency channel; surface concerns and escalate feedback from agency partners.
• Partner with Underwriting to help mitigate risk by communicating underwriting actions to our agents and supporting agents in the subsequent resolution of risk.
• Perform any other clerical or administrative tasks related to agency support, as needed.

Skills

Customer service

Communication skills

Adaptability

Troubleshooting

Workload management

Job description

Steadily, based in Overland Park, KS, is hiring an Agency Support Specialist to join our Client Experience team in the Kansas City metro area. This full-time, in-office role supports independent agencies with quoting, underwriting, and endorsements.

You will handle high volumes of calls, chats, and emails, working with Underwriting and Agency Success Managers to drive agency growth while maintaining exceptional service standards.