Agency Partner Success Specialist

MNTN, Inc.; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

MNTN, Inc. is seeking an Agency Partner Specialist to manage a broad portfolio of agency partners, delivering strategic guidance and hands-on optimization across campaigns. You will interpret CPA and ROAS data, advise on spend pacing, and drive adoption of the platform’s self-service tools.

You will collaborate with internal teams to protect spend, renew accounts, and ensure durable partner success while maintaining high-quality support through channels like Intercom.

Qualifications

• 3+ years in performance marketing, media buying, or a customer-facing role at an adtech or martech platform.
• Hands-on experience owning paid media budgets and performance KPIs, with accountability for CPA/ROAS targets.
• Strong analytical skills to make data-driven decisions across accounts.

Responsibilities

• Serve as the day-to-day point of contact for a large portfolio of agencies, delivering timely, high-quality guidance through Intercom and other channels.
• Diagnose account performance, CPA, ROAS, spend pacing, creative fatigue, audience saturation — and make concrete optimization recommendations.
• Act as a performance sounding board for agency media buyers, translating MNTN platform levers into the outcomes their clients care about.
• Proactively engage partners post-launch to reinforce best practices and drive durable, repeatable usage.
• Educate partners on platform features and workflows, guiding them toward self-service tools where those solve the problem faster.
• Execute engagement playbooks that increase adoption, reduce risk, and support long-term agency retention and growth.
• Monitor performance, usage, and engagement signals to identify churn risk early and prioritize outreach where it matters most.
• Escalate sustained risk or complexity through established workflows and partner with internal teams to resolve it.
• Maintain accurate account records and surface recurring trends and feedback to inform product and process improvements

Skills

Performance marketing

Media buying

Customer facing

Analytical skills

Tools

Salesforce

Intercom

Google Analytics

Job description

MNTN, Inc. is seeking an Agency Partner Specialist to manage a broad portfolio of agency partners, delivering strategic guidance and hands-on optimization across campaigns. You will interpret CPA and ROAS data, advise on spend pacing, and drive adoption of the platform’s self-service tools.

You will collaborate with internal teams to protect spend, renew accounts, and ensure durable partner success while maintaining high-quality support through channels like Intercom.