Partner Success & Campaign Operations Lead

Catena Media; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Catena Media in Miami seeks a Partner Success Specialist to ensure sub-affiliate partners campaigns launch on time and tracking is accurate. You will resolve partner inquiries, manage CRM operations, and work with Data Ops to resolve reporting questions, driving operational excellence across the partnership lifecycle.

The role requires a data-driven, organized individual who can translate technical findings into clear updates for partners and identify recurring issues to prevent churn.

Qualifications

• 2–4 years of experience in affiliate marketing, partnership management, customer success, account management, or performance marketing operations.
• Comfort interrogating reporting independently, spotting anomalies, and forming hypotheses about discrepancies.
• Working understanding of tracking and attribution – click to conversion and payable events, and where the chain breaks.
• Hands-on experience with BI or analytics environments (Power BI, Looker, Tableau, or equivalent).
• Excellent communication skills to explain technical findings to non-technical audiences.

Responsibilities

• Act as the primary operational contact for publishers, resolving day-to-day queries accurately and within agreed response times.
• Serve as the operational counterparty on campaigns, with the Strategic Partnership Manager retaining commercial ownership.
• Own campaign delivery end-to-end: launches, tracking changes, creative updates, and change requests to land on schedule.
• Identify risks to campaign performance or partner satisfaction early and drive resolutions before impact on retention.
• Lead CRM platform operations and escalation best practices.

Skills

Analytical thinking

Excellent communication

Organizational skills

Cross-functional collaboration

Proactive problem-solving

Tools

Power BI

Looker

Tableau

Job description

Catena Media in Miami seeks a Partner Success Specialist to ensure sub-affiliate partners campaigns launch on time and tracking is accurate. You will resolve partner inquiries, manage CRM operations, and work with Data Ops to resolve reporting questions, driving operational excellence across the partnership lifecycle.

The role requires a data-driven, organized individual who can translate technical findings into clear updates for partners and identify recurring issues to prevent churn.