Agency Operations Specialist

Minnesota IT Services; Saint Paul (MN); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Minnesota IT Services (MNIT) seeks an Agency Operations Specialist to coordinate customer service and financial support across MNIT Enterprise, MNIT DPS, and DPS divisions. You will be the expert for IT purchasing, review quotes, invoices, and supporting documents, and assist with contracts as needed.

You will join the MNIT@DPS Leadership Team, support budget planning, fiscal management, and strategic financial analysis, and use BI tools to produce executive insights to guide decisions.

Qualifications

• Minimum of four years of related experience in financial operations.
• Experience with budget analysis and GAAP.
• Experience with financial systems and IT commodity procurement.
• Ability to communicate clearly to facilitate mutual understanding.
• Customer-focused approach with active listening and problem solving.

Responsibilities

• Lead coordination of customer service and financial support between MNIT Enterprise, MNIT DPS, and DPS divisions.
• Review quotes, invoices, and supporting documents; resolve financial discrepancies with customers, vendors and staff.
• Support budget planning, fiscal management, and strategic financial analysis using BI tools for executive insights.
• Participate on the MNIT@DPS Leadership Team; manage special projects and assist CBTO with daily admin tasks.

Skills

Budget analysis

GAAP knowledge

IT commodity procurement

Financial systems

Clear communication

Customer-focused service

Job description

Join the 2,800+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Department of Public Safety (DPS). The MNIT DPS team provides technical support to an agency dedicated to prevention, preparedness, response, recovery, enforcement, and education. The team manages a large number of applications to serve 15 diverse public safety divisions located across Minnesota.

Job Summary

As an Agency Operations Specialist, you lead the coordination of customer service and financial support between MNIT Enterprise, MNIT DPS, and DPS divisions. It serves as the department expert for IT purchasing, overseeing commodity acquisition processes and assisting with contracts as needed. Responsibilities include reviewing quotes, invoices, and supporting documents, resolving financial discrepancies with customers, vendors, and staff, and supporting budget planning, fiscal management, and strategic financial analysis. The role uses business intelligence tools to produce executive-level insights.

This individual will participate as a part of the MNIT@DPS Leadership Team and works closely with the CBTO and will manage special projects as assigned. This position also assists the CBTO with daily administrative tasks and/or assigned projects and is a resource to coordinate office wide needs.

This position requires an employee to work onsite at 445 Minnesota St, St Paul, Minnesota at least 50% (or more) of the time, with limited telework available. Telework eligibility depends on residence:

• Candidates living in Minnesota or within 50 miles of the worksite in a bordering state (Iowa, North Dakota, South Dakota, and Wisconsin) may telework up to 50%.
• Minnesota residents living more than 50 miles from the worksite may be eligible to telework more than 50%.
• Candidates living 50 miles or more from the worksite in a bordering state may work onsite 100% or may be telework eligible if relocating within 50 miles.

Qualifications:

Position requires a minimum of four (4) years of related experience in financial operations.

Experience must include:

• Experience with budget analysis.
• Knowledge of General Accepted Accounting Principles (GAAP).
• Experience with financial systems.
• Experience with IT Commodity Procurement
• Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
• Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

• SEMA4 Records Check (applies to current and past state employees only)
• Criminal History Check
• Reference Check
• Social Security and Address Verification
• CJIS Background Check
• Other legally required checks

Minnesota IT Services does not participate in the federal E-Verify program. Minnesota IT Services is unable to sponsor applicants for work visas, including F-1 STEM OPT extensions, and cannot complete Form I-9 or any other documentation requiring employer participation in E-Verify. All applicants must be legally authorized to work in the United States at the time of application.