Agency Operations Manager

Advantixx Insurance Group; Henderson (NV); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Training

PTO

Paid holidays

Benefits

Job summary

Advantixx Insurance Group in Henderson, NV is seeking an Agency Operations Manager to align daily operations with service and sales objectives. You will coach the team, optimize workflows, and ensure compliance while delivering consistent growth.

Role focuses on supervising workflows, onboarding, licensing coordination, and high-quality customer service in a fast-paced agency environment. Strong leadership and data-driven decision-making are essential.

Qualifications

• Proven leadership in service-driven operations.
• Strong coaching, process improvement, problem-solving, and communication skills.
• Nevada P&C license preferred; ability to obtain licensing may be required.
• Comfortable using data and systems to drive accountability.

Responsibilities

• Lead daily priorities, workload balancing, service standards, and follow-up discipline.
• Coach team on workflows, customer experience, documentation, and performance expectations.
• Monitor key operating metrics, pipelines, retention activity, and open tasks.
• Improve onboarding, training, scheduling, records, and quality control procedures.
• Coordinate recruiting, licensing, carrier, vendor, and administrative workflows.
• Support compliant sales and service practices and escalate complex issues appropriately.

Skills

Leadership

Coaching

Process improvement

Communication

Education

Nevada P&C license

Job description

Agency Operations Manager

Advantixx Insurance Group Henderson, Nevada, United States

About this position

ABOUT ADVANTIXX INSURANCE

Advantixx Insurance is an independently owned and operated Farmers agency serving individuals, families, and businesses from our Henderson, Nevada office. Our team provides personal, commercial, life, and related insurance solutions through responsive service, disciplined follow-through, and ethical, compliant advice.

Employment is with Advantixx Insurance and is separate from employment with Farmers Insurance Exchange or its affiliates.

Join Advantixx Insurance as Agency Operations Manager and help lead a high-performing, customer-focused insurance agency in Henderson.

ROLE SUMMARY

Own the daily operating rhythm of the agency, strengthen service and sales workflows, coach team members, and help leadership deliver consistent growth and compliance.

KEY RESPONSIBILITIES

• Lead daily priorities, workload balancing, service standards, and follow-up discipline.
• Coach team members on workflows, customer experience, documentation, and performance expectations.
• Monitor key operating metrics, pipelines, retention activity, and open tasks.
• Improve procedures for onboarding, training, scheduling, records, and quality control.
• Coordinate recruiting, licensing, carrier, vendor, and administrative workflows.
• Support compliant sales and service practices and escalat complex issues appropriately.

QUALIFICATIONS

• Proven leadership in insurance, financial services, retail, hospitality, or another service-driven operation.
• Strong coaching, process improvement, problem-solving, and communication skills.
• Nevada P&C license is strongly preferred; willingness and ability to obtain licensing may be required.
• Comfortable using data and systems to drive accountability.

COMPENSATION AND GROWTH

• Competitive salary based on experience and qualifications.
• Performance bonus opportunities may be offered based eligible agency results.
• Training, PTO, paid holidays, and benefits may be available to eligible full-time employees, subject to plan terms.

Advantixx Insurance is an equal opportunity employer. Employment with Advantixx Insurance is separate from employment with Farmers Insurance.