Insurance Agency Operations Manager / Licensed Producer

Advantixx Insurance Group; Henderson (NV); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Paid holidays

Paid Time Off

Professional development

Leadership experience

Job summary

Advantixx Insurance Group in Henderson, NV is seeking an experienced Insurance Agency Operations Manager / Licensed Producer to oversee daily operations, lead a team, and contribute to new business. This hands-on leadership role combines agency management, sales, customer service, and workflow optimization.

Licensure and strong management are required to drive production and retention. The role offers competitive base pay, performance-based incentives, and opportunities to grow within a growing

Qualifications

• Active Nevada Property & Casualty Insurance Producer License required.
• Experience in insurance agency sales or customer service.
• Strong understanding of personal lines and agency operations.
• Proven leadership, organizational, and problem-solving abilities.
• Excellent communication skills, both verbal and written.
• Ability to coach and hold team accountable while managing priorities.
• Comfort with CRM, agency management, quotes, and carrier systems.
• Ability to analyze agency performance and drive improvements.

Responsibilities

• Oversee daily operations and workflow of Advantixx Insurance.
• Coach and support licensed producers and customer service staff.
• Monitor leads, sales pipelines, and customer service requests.
• Set daily priorities and ensure tasks are completed accurately and on time.
• Quote and sell available personal and commercial insurance products.
• Generate new business and help meet production goals.
• Follow up with prospects, referrals, and existing customers.
• Conduct policy reviews and identify cross-selling opportunities.

Skills

Sales and customer service

Verbal and written communication

Leadership

Attention to detail

Confidentiality

Independent work

Education

Nevada Property & Casualty Insurance Producer License

Tools

CRM systems

Agency management systems

Quoting systems

Carrier systems

Job description

Insurance Agency Operations Manager / Licensed Producer

Advantixx Insurance Group Henderson, Nevada, United States

About this position

ABOUT ADVANTIXX INSURANCE

Advantixx Insurance is an independently owned and operated Farmers agency serving individuals, families, and businesses from our Henderson, Nevada office.

Employment is with Advantixx Insurance, not Farmers Insurance Exchange or its affiliates.

Advantixx Insurance is seeking an experienced and highly motivated Insurance Agency Operations Manager / Licensed Producer to oversee the day-to-day operations of our growing Farmers Insurance agency while also contributing directly to new business production and agency growth.

This is a hands-on leadership position combining agency management, sales, customer service, team supervision, workflow management, and insurance production. The ideal candidate is not simply an office manager—they are a licensed insurance professional and sales leader who understands how to operate an efficient agency while helping the team achieve production, retention, and customer service goals.

The Operations Manager / Licensed Producer will work closely with agency ownership to ensure daily operations run efficiently, leads are properly managed, customers receive timely service, producers are following up on opportunities, documentation is accurate, and established agency procedures are consistently followed.

This position will also actively participate in sales by quoting insurance, conducting policy reviews, identifying cross-selling opportunities, following up with prospects, and closing new business.

Key Responsibilities

• Oversee the daily operations and workflow of Advantixx Insurance.
• Help manage, coach, and support licensed producers and customer service team members.
• Monitor lead distribution, sales pipelines, follow-up activity, pending business, and customer service requests.
• Establish daily priorities and ensure important agency tasks are completed accurately and on time.
• Quote and sell available personal and commercial insurance products.
• Generate new business and assist the agency in meeting production goals.
• Follow up with prospects, inbound leads, referrals, and existing customers.
• Conduct policy reviews and identify cross-selling and account-rounding opportunities.
• Monitor agency sales activity, conversion, retention, and other established performance metrics.
• Help producers develop stronger sales, follow-up, and customer relationship skills.
• Ensure customer calls, emails, and service requests are handled professionally and promptly.
• Assist with escalated customer service matters when necessary.
• Support policy renewals, retention initiatives, and customer relationship management.
• Maintain accurate records within agency management, CRM, and carrier systems.
• Help implement and maintain agency procedures, workflows, and operational standards.
• Coordinate employee schedules, training, onboarding, and day-to-day staff needs.
• Assist with performance monitoring and provide feedback to agency leadership.
• Maintain confidentiality of customer, employee, and agency information.
• Ensure team members follow applicable licensing, carrier, agency, privacy, and documentation requirements.
• Participate in Farmers Insurance training and agency development programs as applicable.
• Identify opportunities to improve agency efficiency, customer experience, and sales performance.
• Provide regular operational and production updates to agency ownership.
• Represent Advantixx Insurance professionally with customers, carriers, business partners, and the community.

Insurance Products You'll Work With

Depending on availability, licensing, underwriting, and eligibility, products may include:

• Auto Insurance
• Homeowners Insurance
• Renters and Condo Insurance
• Landlord Insurance
• Business Owners Policies (BOP)
• General Liability
• Commercial Auto
• Workers' Compensation
• Professional Liability
• Life Insurance
• Other available personal, commercial, and specialty insurance products

Qualifications

Required

• Active Nevada Property & Casualty Insurance Producer License .
• Previous insurance agency, insurance sales, or insurance customer service experience.
• Strong understanding of personal lines insurance and agency operations.
• Demonstrated leadership, organizational, and problem-solving abilities.
• Strong sales and customer service skills.
• Excellent verbal and written communication skills.
• Ability to coach, motivate, and hold team members accountable.
• Strong attention to detail and ability to manage multiple priorities.
• Comfortable working with CRM, agency management, quoting, and carrier systems.
• Ability to analyze agency performance and identify areas requiring improvement.
• Professional, dependable, and capable of handling confidential information.
• Ability to work independently while collaborating closely with agency ownership.

Preferred

• Previous experience as an Insurance Agency Manager, Office Manager, Sales Manager, Senior Producer, or Team Lead .
• Experience with Farmers Insurance systems or products.
• Experience managing licensed insurance producers.
• Commercial insurance experience.
• Experience with CRM systems, lead management, sales reporting, and workflow automation.

What We're Looking For

We are looking for someone who takes ownership of the operation .

The ideal candidate can walk into the agency each morning, understand what needs attention, organize priorities, support the team, resolve operational issues, monitor sales activity, and still step into a sales conversation and close business when needed.

This person should be comfortable holding employees accountable while maintaining a positive and professional work environment. Strong candidates will understand that excellent agency operations and strong sales performance go together: leads must be followed up, customers must receive excellent service, documentation must be accurate, and the team must consistently work toward measurable goals.

Why Join Advantixx Insurance?

• Join a growing Farmers Insurance agency in a key leadership position.
• Work directly with agency ownership.
• Play an important role in building and developing the agency team.
• Competitive base compensation with performance-based earning opportunities.
• Opportunity to earn additional compensation through personal insurance production.
• Paid holidays and Paid Time Off.
• Paid training and professional development.
• Continuing education support.
• Leadership and management experience within a growing insurance organization.
• Opportunity for increased responsibility and advancement as Advantixx Insurance expands.
• Professional and growth-focused work environment.

Compensation

This position is designed to include competitive base compensation plus performance-based incentives and/or producer commissions , based on experience, licensing, responsibilities, and the applicable Advantixx Insurance compensation plan.

The compensation structure may reward both individual production and agency performance , aligning the Operations Manager's success with the continued growth of Advantixx Insurance.

Job Type: Full-Time
Position: Insurance Agency Operations Manager / Licensed Producer
Location: Las Vegas, Nevada
License Required: Nevada Property & Casualty Insurance Producer License
Schedule: Monday–Friday
Experience: Insurance agency experience strongly preferred
Language: Bilingual English/Spanish preferred

Advantixx Insurance is a Farmers Insurance agency. Product availability, appointments, compensation, incentive eligibility, and other terms are subject to applicable licensing requirements, carrier requirements, agency policies, and written compensation plans.