Agency Manager - State Farm Agent Team Member

Jeff Genant - State Farm Agent; Charlotte (NC); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Job summary

Jeff Genant - State Farm Agent in Ballantyne, Charlotte, NC is seeking an Office Manager to join a high-producing team. We value positivity, proactivity, problem-solving, and ownership as we work to improve the office and customer experience.

State Farm Agency experience is strongly preferred, and the role involves managing phones, customer inquiries, and a range of administrative tasks to keep the office efficient and organized.

Qualifications

• State Farm Agency experience strongly preferred.
• Excellent on the phone and comfortable handling a high volume of customer interactions.
• Detail-oriented and organized.
• Proactive, self-motivated, and ownership-minded.
• Ability to manage a broad range of office tasks and administrative responsibilities.

Responsibilities

• Answer incoming phone calls promptly and professionally.
• Help manage phones so customers receive quick, friendly service.
• Assist customers with policy questions, service needs, billing, and general requests.
• Complete service and administrative tasks accurately and efficiently.
• Proactively identify and resolve customer issues.
• Support the Agent and team with a broad range of office and administrative responsibilities.
• Help keep the office organized and running efficiently.
• Follow up on outstanding tasks and customer requests. Look for opportunities to improve processes and add value to the agency.
• Bring a positive, solutions-focused attitude to the office every day.

Skills

Positive attitude

Proactive

Detail-oriented

Strong communicator

Team player

Customer service focus

Phone handling

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary

Office Manager – State Farm Agency

Ballantyne | Charlotte, NC

We are a high-producing, fast-paced State Farm Agency located in the heart of Ballantyne looking for an experienced Office Manager to join our team.

We are looking for someone who is highly positive, proactive, detail-oriented, and a true go-getter. This is not a position for someone who simply waits for tasks to be assigned. We want someone who looks for ways to add value, solve problems, help customers, and make the entire office better every day.

State Farm Agency experience is strongly preferred.

Responsibilities

• Answer incoming phone calls promptly and professionally
• Aggressively help manage phones so customers receive quick, friendly service
• Assist customers with policy questions, service needs, billing, and general requests
• Complete service and administrative tasks accurately and efficiently
• Proactively identify and resolve customer issues
• Support the Agent and team with a broad range of office and administrative responsibilities
• Help keep the office organized and running efficiently
• Follow up on outstanding tasks and customer requestsLook for opportunities to improve processes and add value to the agency
• Bring a positive, solutions-focused attitude to the office every day

Who We’re Looking For

The ideal candidate is:

• Highly positive and energetic
• Proactive and self-motivated
• A go-getter who takes ownership
• Detail-oriented and organized
• Excellent on the phone and comfortable handling a high volume of customer interactions
• Able to prioritize and complete tasks without constant supervision
• A strong communicator and team player
• Dependable, professional, and accountable
• Comfortable working in a high-performing, results-driven environment
• Experienced working in a State Farm Agency

Our Office

Our agency is a high-producing, positive, team-oriented office in the heart of Ballantyne. We work hard, move quickly, take great care of our customers, and enjoy being part of a successful team.

We are looking for someone who wants to do more than simply fill a position. We want someone who is excited to take ownership, contribute, add value, and help our agency continue to grow.

If you have State Farm Agency experience and are a positive, driven, proactive professional, we would love to hear from you.