Agency Licensing Administrator

Medical Mutual Of Ohio; Phoenix (site) (AK); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Laptop provided

Remote/Office options

On-site gym access

401(k) with company match

Health insurance

Life insurance

Disability insurance

Tuition reimbursement

Employee assistance program

Career development

Job summary

Medical Mutual Of Ohio is seeking an Administrative Licensing Specialist to onboard agents, manage licenses, and respond to licensing inquiries. The role emphasizes compliance with company and regulatory requirements, and requires strong communication and technical skills.

The position offers flexible work arrangements with remote or office options, plus benefits like health insurance, 401(k) matching, and professional development opportunities.

Qualifications

• High School diploma or equivalent.
• 3 years of administrative work experience.
• Intermediate Microsoft Office skills.
• Excellent verbal and written communication skills.
• Knowledge of state insurance requirements and/or licensing (a plus).
• Adept with technology.
• Ability to make sound decisions.

Responsibilities

• Onboard new agents/producers in compliance with company and insurance regulations.
• Manage and maintain agent/producer license in compliance with company and insurance regulations.
• Effectively manage all incoming inquiries and follow up in a prompt, professional manner.
• Process high volume license change requests from internal and external customers; assist with questions related to licensing, procedures, and compliance guidelines.
• Document and maintain accurate internal records based on established departmental guidelines.
• Escalate risks beyond designated authority level to a supervisor.
• Develop proficiency in licensing techniques, terminology, and procedures.
• Perform other duties as assigned.

Skills

Verbal & written communication

Technology aptitude

Decision making

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Responsibilities

• Onboard new agents/producers in compliance with company and insurance regulations
• Manage and maintain agent/producer license in compliance with company and insurance regulations
• Effectively manage all incoming inquiries and follow up in a prompt, professional manner
• Process high volume license change requests from internal and external customers; assist with questions related to licensing, procedures, and compliance guidelines
• Document and maintain accurate internal records based on established departmental guidelines
• Escalate risks beyond designated authority level to a supervisor
• Develop proficiency in licensing techniques, terminology, and procedures
• Perform other duties as assigned

Qualifications

• High School diploma or equivalent
• 3 years of administrative work experience
• Intermediate Microsoft Office skill
• Excellent verbal and written communication skills
• Knowledge of state insurance requirements and/or licensing (a plus)
• Adept with technology
• Ability to make sound decisions

Benefits

• Equipment: laptop, monitors, keyboard, mouse and headset provided
• Flexible work arrangement with remote or office options, plus access to on-site fitness centers or gym membership reimbursement
• On-site cafeteria at the Brooklyn, OH headquarters
• Discounts at many local places
• Cash rewards for shopping with customers
• Business casual attire, including jeans
• Employee bonus program
• 401(k) with company match up to 4% and additional company contribution
• Health Savings Account with company matching contribution
• Excellent medical, dental, vision, life and disability insurance – insurance is what we do best, and we make affordable coverage for our team a priority
• Employee Assistance Program with professional counseling, coaching, self‑help resources, and work/life assistance
• Company holidays and up to 16 PTO days during the first year with carryover options
• Parental leave for eligible employees after 120 days of service
• Career development programs and classes
• Mentoring and coaching to advance career
• Tuition reimbursement up to $5,250 per year (IRS maximum)
• Diverse, inclusive and welcoming culture with Business Resource Groups

Equal Employment Opportunity

We are proud to be an Equal Employment Opportunity and affirmative action employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

We maintain a drug‑free workplace and perform pre‑employment substance abuse and nicotine testing.