Aftersales Leader: Elevate Service, Uptime & Growth

Oxbo; Marshfield (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Oxbo is seeking an Aftersales Manager to lead Marshfield, WI-based service teams, driving customer satisfaction and equipment uptime. The role focuses on managing service operations, improving processes, and ensuring seamless post-sale support.

You will monitor metrics, coordinate with sales and manufacturing, and resolve complex customer issues, fostering collaboration across departments to enhance the overall customer experience.

Qualifications

• Aftersales and Customer Service skills with experience leading service operations or support teams.
• Customer Satisfaction and Sales skills to support revenue growth through post-sale service.
• Strong analytical ability to interpret data, track KPIs, and drive improvements.
• Experience in agricultural equipment, industrial machinery, or related technical field is preferred.
• Bachelor’s degree in Business, Engineering, or related discipline desirable.

Responsibilities

• Lead and optimize service teams, monitor performance metrics, and coordinate with sales and manufacturing.
• Resolve complex customer issues and ensure high levels of uptime and satisfaction.
• Develop and implement processes to improve service efficiency and accuracy.
• Collaborate with internal stakeholders and support dealer networks to align aftersales initiatives.

Skills

Aftersales

Customer Service

Sales

Analytical Skills

Team Leadership

Process Improvement

Conflict Resolution

Education

Bachelor's degree in Business, Engineering, or related discipline

Job description

Oxbo is seeking an Aftersales Manager to lead Marshfield, WI-based service teams, driving customer satisfaction and equipment uptime. The role focuses on managing service operations, improving processes, and ensuring seamless post-sale support.

You will monitor metrics, coordinate with sales and manufacturing, and resolve complex customer issues, fostering collaboration across departments to enhance the overall customer experience.