Parts & Warranty Manager

Oxbo; Marshfield (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Oxbo is seeking an experienced Parts & Warranty Manager to lead the Parts, Service, Warranty, and Product Support functions for the Oxbo Forage Division, based onsite in Marshfield, Wisconsin. This role drives aftermarket strategy, improves parts turns, fill rates, and warranty costs, while aligning with engineering and manufacturing to deliver value and uptime for customers.

The role requires strong leadership, deep knowledge of hydraulic, electric, and electronic systems, and proven ability to

Qualifications

• Experience leading aftermarket functions in agricultural or heavy equipment sectors.
• Strong knowledge of parts, service, warranty, and product support.
• Experience with dealer networks and field service environments.
• Experience with ERP systems for parts, service, warranty, or inventory management.
• Ability to train and mentor technicians, dealers, customers, or support teams.

Responsibilities

• Lead aftermarket strategy and performance to grow parts and service revenue and improve margins.
• Coach and develop Parts, Service, Warranty, and Product Support teams.
• Strengthen dealer and customer support through training and resources.
• Resolve technical and field issues and coordinate with engineering and manufacturing.
• Improve warranty cost, product quality, and lifecycle value of Oxbo equipment.
• Oversee parts forecasting, pricing, availability, and inventory performance.
• Collaborate with Sales, Marketing, Engineering, and Supply Chain on field trends.

Skills

Leadership experience

Aftermarket strategy

Dealer networks

Field service

Inventory management

Warranty management

Cross-functional teamwork

ERP systems

Education

Bachelor's degree

Tools

ERP system

Job description

Oxbo is seeking an experienced Parts & Warranty Manager to lead the Parts, Service, Warranty, and Product Support functions for the Oxbo Forage Division.

This is a high-impact leadership role for an aftermarket professional who understands agricultural equipment, dealer networks, field service, and the importance of keeping customers productive. You will be accountable for aftermarket performance, customer support, dealer success, and continuous product improvement. You will lead initiatives that grow parts and service revenue, improve inventory performance, reduce warranty costs, and help customers get the maximum value and uptime from their equipment. As a key connection point between dealers, customers, engineering, manufacturing, sales, and marketing, you will turn field feedback into practical improvements in products, processes, technical support, and customer experience.

Principle Duties and Areas of Responsibility:

Why this role matters

• Customer uptime and satisfaction
• Dealer service capability and confidence
• Parts availability and service responsiveness
• Aftermarket revenue and gross margin
• Warranty performance and product quality
• The long-term lifecycle value of Oxbo equipment

What you'll do

• Drive aftermarket strategy and performance: Develop and execute strategies that grow parts and service revenue, improve gross margin and customer lifecycle value, and strengthen KPIs such as parts turns, fill rate, service response time, forecast accuracy, and warranty cost.
• Lead and develop high-performing teams: Coach Parts, Service, Warranty, and Product Support teams while building a culture of accountability, responsiveness, collaboration, continuous improvement, and employee development.
• Strengthen dealer and customer support: Improve dealer service capabilities through training, technical resources, and tools; serve as an escalation point for complex issues; and help deliver a consistent customer experience.
• Resolve technical and field issues: Provide hands-on support for complex mechanical, hydraulic, electrical, and electronic issues, identify root causes, and coordinate corrective actions with engineering and manufacturing.
• Improve warranty performance and product quality: Manage warranty processes, claims analysis, cost control, and reporting while using field data to reduce repeat failures and inform product improvements.
• Optimize parts operations and inventory: Oversee parts forecasting, pricing, availability, and inventory performance while improving fill rates, inventory turns, lead times, and management of excess or obsolete inventory.
• Advance documentation and training: Oversee service manuals, technical documentation, and support materials, and implement training for dealers, technicians, customers, and internal teams.
• Collaborate across the organization: Align with Sales, Marketing, Engineering, Manufacturing, Supply Chain, and other partners to communicate field trends, customer feedback, and operational priorities.
• Promote compliance and safety: Ensure adherence to safety, quality, operational, and company standards and promote safe work practices across aftermarket functions.

This role is onsite in Marshfield, WI 5 days per week.

Qualifications:

• At least 5 years of experience in agricultural equipment, heavy equipment, industrial equipment, or a related industry.
• Demonstrated leadership experience in parts, service, warranty, aftermarket, or product support.
• Strong knowledge of hydraulic, electrical, and electronic systems.
• Experience supporting dealer networks and field service environments.
• Experience with an ERP system used for parts, service, warranty, or inventory management.
• Experience training or mentoring technicians, dealers, customers, or technical support teams.
• Valid driver's license and insurable driving record.

Preferred Qualifications:

• Bachelor's degree in engineering, business, agricultural systems, or a related field.
• Experience leading multiple aftermarket functions in an agricultural, construction, or heavy-equipment organization.
• Experience using aftermarket KPIs and financial metrics to improve revenue, margin, inventory, and customer outcomes.
• Experience with root-cause analysis, warranty reduction, dealer development, or product reliability improvement.