Aftersales Manager

Oxbo; Marshfield (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Oxbo is seeking an Aftersales Manager to lead Marshfield, WI-based service teams, driving customer satisfaction and equipment uptime. The role focuses on managing service operations, improving processes, and ensuring seamless post-sale support.

You will monitor metrics, coordinate with sales and manufacturing, and resolve complex customer issues, fostering collaboration across departments to enhance the overall customer experience.

Qualifications

• Aftersales and Customer Service skills with experience leading service operations or support teams.
• Customer Satisfaction and Sales skills to support revenue growth through post-sale service.
• Strong analytical ability to interpret data, track KPIs, and drive improvements.
• Experience in agricultural equipment, industrial machinery, or related technical field is preferred.
• Bachelor’s degree in Business, Engineering, or related discipline desirable.

Responsibilities

• Lead and optimize service teams, monitor performance metrics, and coordinate with sales and manufacturing.
• Resolve complex customer issues and ensure high levels of uptime and satisfaction.
• Develop and implement processes to improve service efficiency and accuracy.
• Collaborate with internal stakeholders and support dealer networks to align aftersales initiatives.

Skills

Aftersales

Customer Service

Sales

Analytical Skills

Team Leadership

Process Improvement

Conflict Resolution

Education

Bachelor's degree in Business, Engineering, or related discipline

Job description

Company Description

Oxbo is a global leader in specialty harvesting and controlled application technology, drawing on more than 60 years of experience serving specialty crop markets. Built from several longstanding equipment manufacturers and strengthened through strategic acquisitions, Oxbo serves fruit, hay, forage, seed, vegetable, and root crop customers worldwide. The company combines engineering, manufacturing, sales, and service support to deliver reliable, high-performance equipment. Headquartered in Roosendaal, Netherlands, Oxbo operates manufacturing facilities in the Netherlands, United States, United Kingdom, France, and Brazil, and maintains multiple global locations for direct service, sales, and parts support. Across direct and dealer channels, Oxbo is strongly committed to customer service and equipment uptime.

Role Description

The Aftersales Manager is a full-time, on-site role based in Marshfield, WI, responsible for leading and optimizing post-sale customer support and service activities. This role oversees aftersales operations, including service, parts, and customer follow-up, to ensure high levels of customer satisfaction and equipment uptime. Day-to-day responsibilities include managing service teams, monitoring performance metrics, coordinating with sales and manufacturing, and resolving complex customer issues. The Aftersales Manager will develop and implement processes to improve service efficiency, analyze aftersales data, and collaborate with internal stakeholders to enhance the overall customer experience. This role also involves supporting dealer networks, aligning aftersales initiatives with business goals, and representing customer needs within the organization.

Qualifications

• Candidates should possess strong Aftersales and Customer Service skills, with experience managing service operations or support teams.
• Candidates should possess Customer Satisfaction and Sales skills, with a proven ability to build relationships and support revenue growth through exceptional post-sale service.
• Candidates should possess solid Analytical Skills, including the ability to interpret data, track KPIs, and use insights to improve aftersales performance.
• Relevant skills such as team leadership, conflict resolution, and process improvement are beneficial for success in this role.
• Experience in agricultural equipment, industrial machinery, or a related technical field is preferred, along with familiarity with service and parts workflows.
• A bachelor’s degree in Business, Engineering, or a related discipline, or equivalent practical experience, is desirable.
• Strong communication skills, the ability to work cross-functionally, and a commitment to safety and customer care are essential.