Aftersales Growth Leader: Service & Parts Ops

Polaris Inc.; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Profit-sharing plan

Employee Stock Ownership Plan

401(k) matching

Health insurance

Job summary

Polaris Inc. seeks an Aftersales Manager to optimize ORV service and parts strategies across 15+ dealers in the Southeast US. You will drive profitability, enhance customer experiences, and foster loyalty through data-driven insights and best practices.

You will lead dealer training, collaborate with stakeholders, and implement fixed operations strategies while staying ahead of industry trends. Willingness to travel ~80% and strong communication skills are essential.

Qualifications

• Bachelor’s degree preferred.
• 3+ years of experience in powersports, marine, or automotive dealer service operations.
• Strong knowledge of dealership operations and financial systems.
• Comfortable leading training sessions and classroom-style instruction.

Responsibilities

• Consult with Polaris dealerships to improve Customer Experience, Service and Parts profitability.
• Utilize data from dealer discussions and feedback to identify areas of opportunity.
• Collaborate with dealers to drive customer satisfaction and retention in service and parts.
• Develop and implement fixed operations strategies to meet performance objectives.
• Establish best practices to improve safety and service bulletin completion rates.
• Lead in-dealer training sessions and share learnings across the dealer network.
• Stay ahead of industry trends and leverage new technologies to enhance operations.

Skills

Analytical thinking

Communication & influence

Innovation

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Polaris Inc. seeks an Aftersales Manager to optimize ORV service and parts strategies across 15+ dealers in the Southeast US. You will drive profitability, enhance customer experiences, and foster loyalty through data-driven insights and best practices.

You will lead dealer training, collaborate with stakeholders, and implement fixed operations strategies while staying ahead of industry trends. Willingness to travel ~80% and strong communication skills are essential.