Aftersales Category Management Director

Stellantis; Auburn Hills (MI); Sur place; USD 180 000 - 260 000; Plein temps

Résumé du poste

Stellantis is seeking an Aftersales Category Management Director to drive category strategy, pricing alignment, and lifecycle management across key aftersales portfolios. This role partners cross-functionally to deliver profitable, market-competitive solutions that improve customer retention and dealer performance.

You will lead pricing, assortment planning, and lifecycle decisions across wholesale, dealer, and eCommerce channels, while collaborating with Sales, Marketing, Finance, and Supply

Qualifications

• Bachelor's degree in Business, Marketing, Finance, Supply Chain, Engineering or related field.
• 7+ years in category management, product management, pricing, aftermarket, or related functions.
• Experience developing business cases, pricing strategies, and financial analyses.

Responsabilités

• Develop and execute category strategies across Aftersales pricing, repair and collision, and maintenance portfolios.
• Collaborate with Pricing, Sales, Marketing, Finance, Purchasing, Supply Chain, Service, Engineering, and Dealer Operations.
• Conduct market analysis, benchmarking, and diagnostics to identify gaps and growth levers.
• Build business cases for pricing actions, product coverage, and lifecycle decisions.
• Manage category lifecycle planning, assortment optimization, and portfolio prioritization.
• Monitor performance metrics and drive corrective actions as needed.

Connaissances

Analytical thinking

Cross-functional collaboration

Strategic mindset

Communication

Business case development

Formation

Bachelor's degree in Business, Marketing, Finance, Supply Chain, Engineering

Master's degree (Preferred)

Description du poste

Aftersales Category Management Director

The Aftersales Category Management Director is responsible for driving category strategy, pricing alignment, assortment planning, and lifecycle management across key aftersales portfolios, including pricing, accessories, repair and collision, and maintenance categories. This role partners cross-functionally to deliver profitable, market-competitive solutions that improve customer retention, support dealer performance, and strengthen the aftersales value proposition.

Primary Responsibilities Include:

• Develop and execute category strategies across Aftersales pricing, repair and collision, and maintenance portfolios with accountability for revenue growth, profitability, competitiveness, and customer value.
• Partner with Pricing, Sales, Marketing, Finance, Purchasing, Supply Chain, Service, Engineering, and Dealer Operations to align category plans with business objectives, customer needs, and channel priorities.
• Conduct market analysis, competitive benchmarking, customer insights review, and performance diagnostics to identify category gaps, pricing opportunities, portfolio risks, and growth levers.
• Build business cases for pricing actions, product coverage expansion, supplier opportunities, promotional strategies, and lifecycle decisions that support revenue, margin, retention, and dealer profitability.
• Manage category lifecycle planning, assortment optimization, launch readiness, and portfolio prioritization across wholesale, dealer, eCommerce, and other aftersales channels.
• Monitor category performance through key metrics, including sales, margin, penetration, market share, availability, repair order impact, and customer retention, while driving corrective actions as needed.

You Will Have the Opportunity To:

• Lead high-visibility aftersales categories that directly influence revenue growth, margin performance, customer retention, and dealer engagement.
• Shape pricing, repair and collision, and maintenance category decisions through data-driven insights, market intelligence, and financial analysis.
• Collaborate with cross-functional leaders across Sales, Marketing, Finance, Purchasing, Supply Chain, Engineering, Service, and Dealer Operations.
• Contribute to a fast-paced Aftersales organization focused on profitable growth, operational execution, customer experience, and long-term loyalty.

Basic Qualifications:

• Bachelor's degree in Business, Marketing, Finance, Supply Chain, Engineering, or a related field.
• 7+ years of experience in category management, product management, pricing, aftermarket, automotive, merchandising, sales operations, or related commercial functions.
• Experience developing business cases, pricing recommendations, portfolio strategies, and financial analyses to support revenue and margin growth.
• Strong analytical capability with the ability to interpret market data, sales trends, competitive insights, and financial performance.
• Strong communication, stakeholder management, and cross-functional collaboration skills with a bias for execution.

Preferred Experience:

• Master's degree in Business, Finance, Marketing, Supply Chain, Engineering, or a related field.
• Experience in automotive OEM, Mopar/aftersales, aftermarket, parts, service, repair, collision, maintenance, or dealer-facing commercial functions.
• Knowledge of pricing strategy, parts lifecycle management, competitive benchmarking, supplier coordination, and channel performance.
• Understanding of customer pay, warranty, repair order, wholesale, eCommerce, or dealer service operations is preferred.

Aftersales Category Management Director

The Aftersales Category Management Director is responsible for driving category strategy, pricing alignment, assortment planning, and lifecycle management across key aftersales portfolios, including pricing, accessories, repair and collision, and maintenance categories. This role partners cross-functionally to deliver profitable, market-competitive solutions that improve customer retention, support dealer performance, and strengthen the aftersales value proposition.

Primary Responsibilities Include:

• Develop and execute category strategies across Aftersales pricing, repair and collision, and maintenance portfolios with accountability for revenue growth, profitability, competitiveness, and customer value.
• Partner with Pricing, Sales, Marketing, Finance, Purchasing, Supply Chain, Service, Engineering, and Dealer Operations to align category plans with business objectives, customer needs, and channel priorities.
• Conduct market analysis, competitive benchmarking, customer insights review, and performance diagnostics to identify category gaps, pricing opportunities, portfolio risks, and growth levers.
• Build business cases for pricing actions, product coverage expansion, supplier opportunities, promotional strategies, and lifecycle decisions that support revenue, margin, retention, and dealer profitability.
• Manage category lifecycle planning, assortment optimization, launch readiness, and portfolio prioritization across wholesale, dealer, eCommerce, and other aftersales channels.
• Monitor category performance through key metrics, including sales, margin, penetration, market share, availability, repair order impact, and customer retention, while driving corrective actions as needed.

You Will Have the Opportunity To:

• Lead high-visibility aftersales categories that directly influence revenue growth, margin performance, customer retention, and dealer engagement.
• Shape pricing, repair and collision, and maintenance category decisions through data-driven insights, market intelligence, and financial analysis.
• Collaborate with cross-functional leaders across Sales, Marketing, Finance, Purchasing, Supply Chain, Engineering, Service, and Dealer Operations.
• Contribute to a fast-paced Aftersales organization focused on profitable growth, operational execution, customer experience, and long-term loyalty.

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.