Aftersales Category Management Director
Stellantis
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Benefits offered by this job
Job summary
Stellantis in Auburn, AL seeks an Aftersales Category Management Director to lead category strategy and pricing alignment across major portfolios. You will partner with Finance, Sales, Marketing, Supply Chain, and Service teams to optimize revenue, margin, and dealer profitability while driving customer retention and loyalty.
The role emphasizes data-driven decision making, cross-functional leadership, and lifecycle planning for pricing, accessories, and aftersales categories.
Qualifications
- Bachelor's degree in Business, Marketing, Finance, Supply Chain, Engineering, or related field.
- 7+ years of experience in category management, pricing, or related commercial functions.
- Experience building business cases, pricing recommendations, and portfolio strategies.
- Strong analytical capability to interpret market data and financial performance.
- Excellent communication and cross-functional collaboration skills.
Responsibilities
- Develop and execute category strategies across Aftersales pricing, repair and collision, and maintenance.
- Partner with cross-functional teams to align category plans with objectives and channels.
- Conduct market analysis and benchmarking to identify opportunities and risks.
- Build business cases and lifecycle decisions that support revenue and margin growth.
- Manage category lifecycle planning and assortment optimization across channels.
- Monitor performance metrics and drive corrective actions as needed.
Skills
Education
Job description
The Aftersales Category Management Director is responsible for driving category strategy, pricing alignment, assortment planning, and lifecycle management across key aftersales portfolios, including pricing, accessories, repair and collision, and maintenance categories. This role partners cross-functionally to deliver profitable, market-competitive solutions that improve customer retention, support dealer performance, and strengthen the aftersales value proposition.
- Develop and execute category strategies across Aftersales pricing, repair and collision, and maintenance portfolios with accountability for revenue growth, profitability, competitiveness, and customer value.
- Partner with Pricing, Sales, Marketing, Finance, Purchasing, Supply Chain, Service, Engineering, and Dealer Operations to align category plans with business objectives, customer needs, and channel priorities.
- Conduct market analysis, competitive benchmarking, customer insights review, and performance diagnostics to identify category gaps, pricing opportunities, portfolio risks, and growth levers.
- Build business cases for pricing actions, product coverage expansion, supplier opportunities, promotional strategies, and lifecycle decisions that support revenue, margin, retention, and dealer profitability.
- Manage category lifecycle planning, assortment optimization, launch readiness, and portfolio prioritization across wholesale, dealer, eCommerce, and other aftersales channels.
- Monitor category performance through key metrics, including sales, margin, penetration, market share, availability, repair order impact, and customer retention, while driving corrective actions as needed.
- Lead high-visibility aftersales categories that directly influence revenue growth, margin performance, customer retention and dealer engagement.
- Shape pricing, repair and collision, and maintenance category decisions through data-driven insights, market intelligence, and financial analysis.
- Collaborate with cross-functional leaders across Sales, Marketing, Finance, Purchasing, Supply Chain, Engineering, Service, and Dealer Operations.
- Contribute to a fast-paced Aftersales organization focused on profitable growth, operational execution, customer experience, and long-term loyalty.
- Bachelor’s degree in Business, Marketing, Finance, Supply Chain, Engineering, or a related field.
- 7+ years of experience in category management, product management, pricing, aftermarket, automotive, merchandising, sales operations, or related commercial functions.
- Experience developing business cases, pricing recommendations, portfolio strategies, and financial analyses to support revenue and margin growth.
- Strong analytical capability with the ability to interpret market data, sales trends, competitive insights, and financial performance.
- Strong communication, stakeholder management, and cross-functional collaboration skills with a bias for execution.
- Master’s degree in Business, Finance, Marketing, Supply Chain, Engineering, or a related field.
- Experience in automotive OEM, Mopar/aftersales, aftermarket, parts, service, repair, collision, maintenance, or dealer-facing commercial functions.
- Knowledge of pricing strategy, parts lifecycle management, competitive benchmarking, supplier coordination, and channel performance.
- Understanding of customer pay, warranty, repair order, wholesale, eCommerce, or dealer service operations is preferred.
From your very first day, you'll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected.
We believe in work-life balance. That's why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
We help you plan for the future with:
- An employer match on contributions to your 401k, Roth, and Catch-Up plans
- An employer contribution, even if you don't contribute
Benefit from included and optional disability, life, and other insurance programs — because your peace of mind matters.
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.
We believe in investing in your future and your passions:
- Tuition reimbursement
- Student loan refinancing programs
- 18 paid volunteer hours each year to make a difference in your community
When you join us, you're not just building a career — you're joining a company that supports you, inside and outside of work.
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