Assistant Restaurant Manager

Omni Hotels & Resorts; Hot Springs (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Omni Homestead Resort & Spa in Hot Springs, Virginia seeks an Assistant Outlets Manager to lead dining room staff, ensure prompt, courteous service, and uphold Omni standards across shifts.

You will supervise, train and coordinate team activities, monitor guest satisfaction, and help manage scheduling, payroll, and inventory while maintaining the resort’s historic service ethos.

Qualifications

• 2 years of experience in Food and Beverage supervision or management.
• Experience with Bar style management preferred.
• Willing to work flexible hours, specifically PM.
• Must be able to manage deadlines.
• Understanding of Food & Beverage financials including cost and par controls is preferred.
• General knowledge of Microsoft Word, Excel, and PowerPoint.
• Must have a strong attention to detail as well as strong customer service skills.
• Must be Food Handler and VABC certified.
• Must be able to work a flexible schedule including weekends and holidays.

Responsibilities

• Responsible for assigned shift, assisting in overall management.
• Supervise and coordinate assigned shift.
• Assist in overall supervision of the department as outlined in manager's job description.
• Complete environmental checklist for dining room.
• Spot check liquor pars.
• Order daily supplies.
• Hold pre-meal meetings.
• Follow up on established training steps.
• Handle guest comments and complaints and ensure guest satisfaction.
• Stay on the floor during peak hours.
• Communicate with guests and receive feedback.
• Observe, teach and correct staff's service.
• Monitor each guest experience.
• Examine food preparation and beverage presentation.
• Maintain condition of dining room, lobby lounge, morsels, mini bar and room service.
• Assist manager in scheduling, completing weekly payroll, and forecasting both weekly and monthly.
• Participate in interviewing new employees as needed.
• Prepare maintenance request and follow-up.
• Monitor food and liquor requisitions and food waste.
• Check bar controls, shot glass use, red lining, and bottles totally empty daily.
• Must be familiar with and adhere to all liquor liability laws.
• Must know emergency procedures and work to prevent accidents.

Skills

Food and Beverage supervision

Staff management

Customer service orientation

Tools

Microsoft Word

Excel

PowerPoint

Job description

The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years.

A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in Virginia.

We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.

We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Overview

This position is responsible for ensuring proper training and supervision of all personnel. The Assistant Outlets Manager is to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

Responsibilities

• Responsible for assigned shift, assisting in overall management.
• Supervise and coordinate assigned shift.
• Assist in overall supervision of the department as outlined in manager's job description.
• Complete environmental checklist for dining room.
• Spot check liquor pars.
• Order daily supplies.
• Hold pre-meal meetings.
• Follow up on established training steps.
• Handle guest comments and complaints and ensure guest satisfaction.
• Stay on the floor during peak hours.
• Communicate with guests and receive feedback.
• Observe, teach and correct staff's service.
• Monitor each guest experience.
• Examine food preparation and beverage presentation.
• Maintain condition of dining room, lobby lounge, morsels, mini bar and room service.
• Assist manager in; scheduling, completing weekly payroll, and forecasting both weekly and monthly.
• Participate in interviewing new employees as needed.
• Prepare maintenance request and follow-up.
• Monitor food and liquor requisitions and food waste.
• Check bar controls, shot glass use, red lining, and bottles totally empty daily.
• Must be familiar with and adhere to all liquor liability laws.
• Must know emergency procedures and work to prevent accidents.

Qualifications

• 2 years of experience in Food and Beverage Supervision or Management role preferred.
• Experience with Bar style management preferred
• Willing to work flexible hours, specifically PM
• Must have the ability to manage deadlines.
• Understanding of Food and Beverage financials including cost and par controls is preferred.
• General knowledge of Microsoft Word, Excel, and PowerPoint.
• Must have a strong attention to detail as well as strong customer service skills.
• Must be Food Handler and VABC certified.
• Must be able to work a flexible schedule including weekends and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.