Afternoon Logistics Customer Service Rep

GXO Logistics, Inc.; Wyandotte (MI); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Disability insurance

Job summary

GXO Logistics, Inc. is seeking an Afternoon Shift Customer Service Representative to support warehouse operations. You will coordinate workload, prepare orders, and communicate with drivers, carriers and customers to ensure on-time delivery.

This role requires data entry in the Warehouse Management System (WMS), creating bills of lading and generating reports while maintaining accurate inventory records. A high school diploma and at least 1 year of customer service experience are preferred.

Qualifications

• Proficiency in Microsoft Office.
• Ability to communicate effectively with carriers, customers, employees and management.
• Proven ability to multitask and prioritize workload in a fast-paced environment.
• High school diploma or equivalent required.
• 1 year of customer service experience preferred.
• 6 months of warehouse experience preferred.

Responsibilities

• Coordinate workload allocation among warehouse workers, material handlers and drivers.
• Prepare work orders; troubleshoot orders and resolve discrepancies as needed.
• Assign and release orders sent for loading and unloading.
• Allocate and research inventory for orders.
• Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs).
• Maintain and generate required reports.
• Process, audit and file various documentation.

Skills

MS Office

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Warehouse Management System (WMS)

Job description

GXO Logistics, Inc. is seeking an Afternoon Shift Customer Service Representative to support warehouse operations. You will coordinate workload, prepare orders, and communicate with drivers, carriers and customers to ensure on-time delivery.

This role requires data entry in the Warehouse Management System (WMS), creating bills of lading and generating reports while maintaining accurate inventory records. A high school diploma and at least 1 year of customer service experience are preferred.