Logistics Customer Service Specialist

GXO Logistics, Inc.; Sioux City (IA); On-site; USD 19,000 - 25,000; Full time

Job summary

GXO Logistics, Inc. is seeking a detail-oriented team member to review, process, and expedite customer orders. You will handle inquiries by phone, email, or IT systems, provide status updates, and resolve issues to ensure on-time delivery.

The role requires collaboration with shipping and warehouse teams, accurate documentation, and adherence to safety and process standards. A high school diploma or GED is required, with 3–6 months of related experience preferred.

Qualifications

• High school diploma or GED required.
• 3–6 months related experience or training preferred.
• Ability to read and interpret documents; write routine reports and correspondence.

Responsibilities

• Review, process, and expedite orders received by telephone, email, or IT systems.
• Follow up on status and resolve issues to satisfy customers.
• Coordinate with shipping, warehouse, and order prep staff to expedite or trace orders.

Skills

Attention to detail

Communication

Teamwork

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Warehouse management systems

Job description

GXO Logistics, Inc. is seeking a detail-oriented team member to review, process, and expedite customer orders. You will handle inquiries by phone, email, or IT systems, provide status updates, and resolve issues to ensure on-time delivery.

The role requires collaboration with shipping and warehouse teams, accurate documentation, and adherence to safety and process standards. A high school diploma or GED is required, with 3–6 months of related experience preferred.