Afternoon Front Desk & Guest Services Specialist

Avenue at Medina; Medina (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Avenue at Medina, a post-hospital rehabilitation and skilled nursing facility in Medina, OH, seeks a friendly receptionist to be the first point of contact for residents, families, staff, and visitors. You will help create a welcoming environment in a fast-paced setting and support daily operations.

We offer a private, comfortable environment with private rooms and bathrooms. The role emphasizes dependable, punctual teamwork as part of a family-owned company with a long-standing commitment to

Qualifications

• High school diploma or GED.
• Experience or training in long-term care (preferred).
• Positive attitude and professional demeanor.
• Excellent phone etiquette and verbal communication skills.
• Ability to manage multiple phone lines and multitask effectively.

Responsibilities

• Screen and route telephone calls to appropriate individuals or departments.
• Answer questions promptly, courteously, and accurately.
• Route deliveries and relay information to staff as needed.
• Maintain accurate resident census and updated contact lists.
• Operate facility paging and telephone systems.
• Receive, sort, and distribute mail.
• Handle emergency situations calmly and effectively.
• Direct residents and visitors to appropriate individuals.
• Investigate and route complaints appropriately.
• Maintain a neat, clean, and professional appearance.
• Demonstrate dependability, punctuality, and teamwork.

Skills

Phone etiquette

Verbal communication

Multitasking

Dependability

Teamwork

Education

High school diploma or GED

Job description

Avenue at Medina, a post-hospital rehabilitation and skilled nursing facility in Medina, OH, seeks a friendly receptionist to be the first point of contact for residents, families, staff, and visitors. You will help create a welcoming environment in a fast-paced setting and support daily operations.

We offer a private, comfortable environment with private rooms and bathrooms. The role emphasizes dependable, punctual teamwork as part of a family-owned company with a long-standing commitment to