Aftermarket Manager

Teal Energi; Oklahoma City (OK); On-site; USD 90,000 - 130,000; Full time

Job summary

Teal Energi seeks an experienced Aftermarket Service Manager in Oklahoma City to lead field and shop service operations. The role combines technical and commercial oversight to scale service offerings, improve workflows, and drive profitability.

You will manage technicians, develop service processes, and expand recurring revenue through maintenance programs, upgrades, and refurbished equipment. Strong customer-facing leadership is essential.

Qualifications

• 5+ years in field service or aftermarket within industrial equipment
• Experience leading technicians or field service personnel
• Experience implementing service processes and KPIs

Responsibilities

• Manage field and shop service technicians with workload planning and scheduling
• Oversee field service, parts support, installation, commissioning
• Establish workflows, KPIs, dashboards, and SOPs across the service organization
• Improve service management systems, CRM, automation, and reporting technology
• Expand recurring aftermarket revenue through preventive maintenance programs and service agreements
• Support installation, startup, commissioning, and customer training
• Develop quoting, pricing, and commercial strategies for service work
• Build relationships with maintenance, operations, and reliability teams
• Identify opportunities within installed equipment base for additional service
• Partner with internal teams to improve responsiveness, service quality and profitability

Skills

Field service leadership

Team management

Customer facing

Quoting & pricing

Service revenue growth

Tools

CRM tools

Service management software

Data dashboards

Job description

We are seeking an experienced Aftermarket Service Manager to lead and expand a growing industrial equipment service operation in Oklahoma City.

This is a hands-on leadership position for someone who understands both the technical and commercial sides of aftermarket service. You will oversee technicians and customer support activities while developing the systems, processes, and service offerings needed to scale the organization.

The right person will be comfortable working directly with customers and technicians while also thinking strategically about service revenue, operational performance, and long-term growth.

What You'll Do

• Manage and develop field and shop service technicians, including workload planning, scheduling, and execution.
• Oversee day-to-day field service, parts support, customer service, installation, and commissioning activities.
• Establish consistent workflows, KPIs, dashboards, and operating procedures across the service organization.
• Improve utilization of service management systems, CRM tools, automation, and reporting technology.
• Expand recurring aftermarket revenue through preventive maintenance programs, service agreements, equipment upgrades, and refurbishment.
• Support installation, startup, commissioning, and customer training for industrial equipment.
• Develop quoting, pricing, and commercial strategies for service-related work.
• Build strong relationships with customer maintenance, operations, and reliability teams.
• Identify opportunities within the installed equipment base for additional service and lifecycle support.
• Partner with internal teams to improve customer responsiveness, service quality, and profitability.

What We're Looking For

• 5+ years of experience in field service, aftermarket, maintenance services, or service operations within an industrial equipment environment.
• Previous responsibility for leading technicians or field service personnel.
• Experience implementing processes and improving measurable service performance.
• Commercial exposure involving quoting, pricing, service sales, contracts, or aftermarket revenue.
• Experience with areas such as preventive maintenance contracts, commissioning, equipment upgrades, overhauls, or refurbishment.
• Strong customer-facing skills with the ability to communicate with both technical personnel and operational leadership.
• A hands-on management style and willingness to stay close to field operations.
• Ability to build structure within a growing service organization rather than simply operate within an established system.

Ideal Background

Candidates coming from industrial machinery, engineered equipment, rotating equipment, material handling, manufacturing equipment, wire/cable machinery, automation, or other OEM/service organizations should translate well into this environment.

Why This Role

This position offers the opportunity to have a meaningful impact on how the service organization operates and grows. Rather than inheriting a fully developed service model, you'll have the ability to build processes, develop the team, expand service offerings, and shape the long-term direction of the operation.