Customer Service Analyst

Hillenbrand; Mantua Township (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Hillenbrand is seeking an Inside Sales professional to drive aftermarket parts and service revenue. You will serve as the main office-based contact for assigned accounts, identify parts from requests and manuals, prepare quotations reflecting requirements, pricing and lead times, and follow up to improve conversion.

Collaboration with regional sales managers and support teams is essential for successful order execution.

Qualifications

• Experience in sales support and quoting processes.
• Ability to manage multiple customer accounts and orders.
• Strong communicator with internal teams to resolve issues.

Responsibilities

• Serve as the primary office-based sales contact for assigned accounts and territories.
• Identify parts based on customer requests and historical data.
• Prepare and deliver aftermarket parts quotations reflecting requirements and lead times.
• Follow up on quotations to increase conversion rates.
• Maintain customer relationships through proactive communication and support.
• Collaborate with support, RSMs and aftermarket teams to resolve inquiries.
• Process customer purchase orders in accordance with policies.
• Coordinate with Procurement and Logistics on shipping instructions.

Skills

Account development

Quotation preparation

Customer support

Order processing

Sales coordination

Communication

Problem solving

Cross-functional collaboration

Job description

The Inside Sales team drives aftermarket parts and service revenue growth by serving as the primary office-based sales contact for assigned accounts and territories. This role partners closely with the Regional Sales Managers to identify sales opportunities, develop quotations, manage customer orders and deliver exceptional customer support throughout the sales cycle.

• Support Regional Sales Managers in account development, territory growth initiatives and customer retention efforts.


• Identify parts based on customer requests, equipment manuals, drawings and historical order information.


• Prepare and deliver aftermarket parts quotations, ensuring quotations accurately reflect customer requirements, specifications, pricing and lead times.


• Proactively follow up on quotations to increase conversion rates.


• Build and maintain strong customer relationships through proactive communication, responsiveness and ongoing account support.


• Collaborate with technical support, Regional Sales Managers and Aftermarket team members to resolve customer inquiries and technical issues.


• Process purchase orders from customers in accordance with department policies.


• Coordinate processing of orders with Procurement and Logistics Team regarding special instructions for shipping and expediting shipment from global warehouses as needed.


• Provide order acknowledgements and monitor open orders to proactively communicate delays or changes.


• Perform other related tasks, projects and responsibilities as assigned by department management.

Who we are:

Coperion (www.coperion.com) is a global industry and technology leader in process technology serving a variety of end markets, including plastics, plastics recycling, food, pet food, pharmaceuticals, cosmetics, chemical, battery, and mineral industries. Every day, our teams of experts create individual, high-quality process technologies and systems optimized for the best end products, highest efficiency, and sustainability. Coperion is a business unit of Hillenbrand.

Hillenbrand (www.hillenbrand.com) is a global industrial company that provides highly engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow™ - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [e-mail] . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".