Aftermarket Sales & Technical Support Specialist (Hybrid)

Coperion Process Solutions LLC; Washington (District of Columbia); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Coperion Process Solutions LLC is seeking an Aftermarket Sales Specialist to identify and pursue sales opportunities with existing customers and new prospects on a hybrid basis in Kansas City, MO or Whitewater, WI.

You will prepare quotations for components and parts, coordinate with internal teams, and maintain strong customer relationships while attending tradeshows and visiting customers as required.

Qualifications

• College degree or above in Business Administration, Customer Service, or related fields.
• Proven experience in customer service, technical support, or related roles.
• Strong communication and interpersonal skills.
• Proficiency in MS Office and customer management software.
• Ability to manage workload independently and prioritize tasks effectively.

Responsibilities

• Provide post-sale technical support such as installation, troubleshooting, and maintenance.
• Resolve customer issues fairly and in accordance with consumer laws.
• Offer product and service information and identify upsell opportunities.
• Respond promptly to customer inquiries via various channels.
• Maintain good customer relations and ensure customer claims are addressed effectively.
• Collaborate with internal teams to ensure customer needs are met.
• Manage workload independently with periodic supervision.
• Other duties as assigned to support customer satisfaction and operational efficiency.

Skills

Customer service

Technical support

Communication

Education

College degree in Business Administration or related field

Tools

SAP

CRM software

MS Office

Job description

Coperion Process Solutions LLC is seeking an Aftermarket Sales Specialist to identify and pursue sales opportunities with existing customers and new prospects on a hybrid basis in Kansas City, MO or Whitewater, WI.

You will prepare quotations for components and parts, coordinate with internal teams, and maintain strong customer relationships while attending tradeshows and visiting customers as required.