Aftermarket Operations Lead — Parts & Service

Tellus Equipment Solutions; Kenedy (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Tellus Equipment Solutions in Kenedy, TX is seeking an Aftermarket Manager to oversee post-sales activities for John Deere equipment. This role manages parts and service, leads a team, and drives profitability through effective inventory and pricing strategies.

The ideal candidate will have proven aftermarket sales, parts management, and service operations experience, with strong communication skills and budget management capabilities.

Qualifications

• Proven experience in aftermarket sales, parts management, and service operations, preferably in agriculture, construction, or heavy machinery.
• Knowledge of John Deere products and services.
• Ability to use Microsoft Office and the internet.
• Excellent verbal and written communication skills.
• Strong understanding of John Deere equipment, parts, and services.
• Budget management and financial reporting skills.
• Willing to work extended hours and weekends.

Responsibilities

• Manage the day-to-day operations of the parts and service departments.
• Ensure that parts inventory is well-stocked, and that services are efficiently delivered, meeting company standards for quality and customer satisfaction.
• Manage the aftermarket department’s budget, ensuring profitability while controlling costs.
• Lead and motivate a team of parts specialists, service technicians, and other staff.
• Cultivate long-term relationships with existing customers and generate new customer leads through exceptional aftersales service.
• Coordinate with suppliers and the dealership’s supply chain to maintain optimal inventory levels.
• Reviews work orders for completeness and accuracy prior to customer billing.
• Ensures all departmental tools, equipment, and vehicles are in good working order.
• Manages recruiting, staffing and employee development activities for employees reporting to this position.
• And other duties as assigned.

Skills

Aftermarket sales

Parts management

Service operations

Leadership

Customer communication

Budgeting

KPI analysis

Education

Bachelor’s degree in Business/Management

Tools

Microsoft Office

Job description

Tellus Equipment Solutions in Kenedy, TX is seeking an Aftermarket Manager to oversee post-sales activities for John Deere equipment. This role manages parts and service, leads a team, and drives profitability through effective inventory and pricing strategies.

The ideal candidate will have proven aftermarket sales, parts management, and service operations experience, with strong communication skills and budget management capabilities.